Talent.com
This job offer is not available in your country.
Bilingual Customer Experience Specialist

Bilingual Customer Experience Specialist

Spearhead Staffing LLCBucharest, B
18 days ago
Job description

Type

Direct Hire

Salary

17,000 - $18,000 / yr

Specialist în Experiența Clientului Bilingv (Lucrează din Oficiu)

București, România

EUR €17,000 – €18,000 + Beneficii Complete

Trebuie să vorbești una dintre următoarele limbi :

franceză, germană, spaniolă, italiană sau portugheză

Alătură-te echipei noastre dinamice ca Reprezentant al Clienților în centrul nostru divers de BPO (Externalizarea Proceselor de Afaceri) multilingv. Fiind un jucător cheie în căutarea excelenței internaționale în servicii, vei fi primul punct de contact cu clienții noștri.

Responsabilități Cheie :

  • Fii farul unui serviciu excepțional, iluminând fiecare interacțiune cu clienții cu căldură și expertiză pe diverse canale de comunicare—apeluri telefonice, e-mailuri și platforme de socializare.
  • Alătură-te echipei noastre vibrante din Centrul de Contact, unde vei naviga cu ușurință printre solicitările clienților, de la întrebări legate de rezervări la schimbări de rezervări fără probleme și tot ce este între acestea, asigurând o satisfacție de neegalat la fiecare pas.
  • Comunică cu clienții prin diverse canale în oricare dintre : franceză, germană, spaniolă, italiană sau portugheză, precum și în engleză.
  • Răspunde prompt la cererile clienților.
  • Menține o atitudine pozitivă, empatică și profesională față de clienți în orice moment.
  • Asigură satisfacția clientului și oferă suport profesional.

Cum Poți Crea Influență :

  • Abilități de scriere și vorbire competente în franceză, germană, spaniolă, italiană sau portugheză (nivel C1) sunt esențiale, cu competență în engleză necesară la nivel B2.
  • Experiența anterioară într-un mediu / operare de companie aeriană internațională este avantajoasă, dar nu obligatorie.
  • Familiarizarea cu sisteme de rezervări precum Amadeus, Galileo sau Sabre reprezintă un plus.
  • Abilități specializate, inclusiv comunicare eficientă și servicii pentru clienți, cu experiență în BPO / centre de contact fiind benefică.
  • Absolvenți din orice disciplină sau studenți sunt bineveniți.
  • Capacitate demonstrată de a obține informațiile necesare de la clienți cu un accent puternic pe rezolvarea problemelor.
  • Proficiență în Microsoft Office și Outlook.
  • Disponibilitate de a lucra într-un mediu de centru de contact (program full-time din oficiu).
  • Abilități și Certificări :

  • Serviciul Clienți
  • Galileo
  • Amadeus
  • Bilingv : franceză, germană, spaniolă, italiană sau portugheză, precum și engleză.
  • Bilingual-Speaking Customer Experience Specialist (Work from Office)

    Bucharest, Romania

    EUR €17,000 to €18,000 + Full Benefits

    Must be able to speak either :

    French, German, Spanish, Italian or Portuguese

    Join our vibrant team as a Customer Representative in our diverse multilingual BPO  (Business Process Outsourcing)  center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.

    Key Accountabilities :

  • Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
  • Join our vibrant Contact Center team, where you’ll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
  • Communicate with customers through various channels in either :
  • French, German, Spanish, Italian or Portuguese as well as English.

  • Respond promptly to customer inquiries.
  • Maintain a positive, empathic, and professional attitude towards customers at all times.
  • Ensure customer satisfaction and provide professional customer support.
  • How You Can Create Influence :

  • Proficient writing and speaking skills in French, German, Spanish, Italian or Portuguese (C1 level)  are essential, with  English proficiency required at a B2 level .
  • Prior experience in an international airline environment / operations is advantageous but not mandatory.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO / contact centers being beneficial.
  • Graduates in any discipline or undergraduates are welcome.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.
  • Willingness to work in a contact center environment (full-time Work from Office).
  • Skills and Certifications :

  • Customer Service
  • Galileo
  • Amadeus
  • Bilingual : French, German, Spanish, Italian or Portuguese as well as English.
  • Create a job alert for this search

    Customer Specialist • Bucharest, B

    Related jobs
    Customer Support Specialist

    Customer Support Specialist

    EveryMatrixBucurești, București, RO
    Quick Apply
    EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services.We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worl...Show moreLast updated: 8 days ago
    Customer Support Specialist (Modification Team)

    Customer Support Specialist (Modification Team)

    RateHawkBucharest, Bucharest, RO
    Quick Apply
    Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer ...Show moreLast updated: 30+ days ago
    Bilingual German & English Customer Support Specialist l Romania

    Bilingual German & English Customer Support Specialist l Romania

    PartnerHeroBucharest, Romania
    Emails and chats only - no phone support!.Temporary contract up to 5 months.An 8-hour shift with two days off during the week. By combining PartnerHero’s world-class outsourcing and human-centered a...Show moreLast updated: 18 days ago
    Analyst, Accounts Payable - French Bilingual

    Analyst, Accounts Payable - French Bilingual

    Dover CorporationBucharest RO
    Dover Business Services (DBS) is looking for talented AP Analysts with French to join our new shared service center in Bucharest. Working within an emerging shared services organization, the AP Anal...Show moreLast updated: 30+ days ago
    Italian-Speaking Customer Experience Specialist

    Italian-Speaking Customer Experience Specialist

    Cross Border TalentsBucharest, Bucharest, RO
    Quick Apply
    We're trailblazers in revolutionizing customer experiences (CX), harnessing the power.AI to transform interactions for the world's most innovative brands. Travel and High-Growth Tech sectors.Join ou...Show moreLast updated: 30+ days ago
    Senior Customer Experience Officer

    Senior Customer Experience Officer

    OnHiresBucharest, Bucharest, .RO
    Quick Apply
    Customer Experience Officer | Remote (Preferred GMT+4 ±1h).With over 10 years of experience, they deliver advanced.Their clients include licensed brokers,. Design and implement comprehensive custome...Show moreLast updated: 13 days ago
    Solutions Architect – Customer Experience

    Solutions Architect – Customer Experience

    ConectysBucharest, Romania
    Lead the operational solution design for new RFPs and proposals, ensuring alignment with business objectives and client needs. Develop end-to-end CX solutions, integrating omnichannel support, AI / au...Show moreLast updated: 18 days ago
    Customer Demand Specialist UKI

    Customer Demand Specialist UKI

    LenovoBucharest, Romania
    Join Our Team as an Infrastructure Customer Demand Specialist for UK & Ireland!.Are you passionate about connecting with people and driving business growth? We are looking for a dynamic individual ...Show moreLast updated: 8 days ago
    Customer service - sales support specialist

    Customer service - sales support specialist

    Hilti GroupBucharest, South - Muntenia, Romania
    Do you have a passion for construction field?.Are you solution-oriented, strongly service-minded, and have effective collaboration skills? You find energy in providing the best service to clients a...Show moreLast updated: 30+ days ago
    Customer Service Specialist (w / m / x)

    Customer Service Specialist (w / m / x)

    ZumtobelBucharest, Romania
    Are you a natural relationship builder who is passionate about offering best in class customer service? Do you want to be at the heart of everything we do. not just being part of the customers expe...Show moreLast updated: 30+ days ago
    Air Logistics Customer Care Specialist

    Air Logistics Customer Care Specialist

    Kuehne+NagelBucharest, Romania
    JOB DESCRIPTION If you wish to further develop your career with one of the most successful logistics organizations we are looking for a new Customer Care Specialist. This is an excellent opportunity...Show moreLast updated: 18 days ago
    Italy Customer Deal Desk Drafting Specialist

    Italy Customer Deal Desk Drafting Specialist

    OracleBUCHAREST, Romania
    The candidate should be advanced in English and Italian, any other foreign language is extra.Preferred profile is : problem-solving abilities, team player, sound planning and organizing, attention t...Show moreLast updated: 18 days ago
    Senior Business Consultant (Digital Marketing / Customer Experience)

    Senior Business Consultant (Digital Marketing / Customer Experience)

    AdobeBucharest
    Changing the world through digital experiences is what Adobe’s all about.We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital exper...Show moreLast updated: 18 days ago
    Lead Customer Experience Specialist

    Lead Customer Experience Specialist

    HoneywellBucharest, BUCURESTI, Romania
    Senior Customer Experience Specialist .We have an opportunity for a Senior Customer Experience Specialist to join us at Honeywell in Bucharest, RO. The Customer Support Organization has an important...Show moreLast updated: 30+ days ago
    Portuguese -Speaking Customer Experience Specialist

    Portuguese -Speaking Customer Experience Specialist

    Abacus Search StaffingBucharest, B
    Especialista em Experiência do Cliente Falante de Português (Trabalho no Escritório).EUR €17,000 a €18,000 + Benefícios Completos. Junte-se à nossa equipe vibrante como Representante de Atendimento ...Show moreLast updated: 30+ days ago
    Customer Service Specialist

    Customer Service Specialist

    Randstad RomaniaBucureşti, România
    Generali life insurance, paid days off for special events according to CCM;.People are at the heart of our company.Our strength lies in trust, diversity and progress. We are true to our values : pass...Show moreLast updated: 28 days ago
    Junior Customer Insights Specialist

    Junior Customer Insights Specialist

    Leroy MerlinBucurești, Romania
    CarieraTa începe cu a face ceea ce iubești.Dacă ești pasionat(ă) de cifre, dar mai ales de ce se ascunde în spatele lor – emoții, nevoi, decizii?. Dacă îți dorești ca fiecare analiză să contribuie l...Show moreLast updated: 13 days ago
    Customer Experience Consultant

    Customer Experience Consultant

    MaerskBucharest,RO
    Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk’s...Show moreLast updated: 30+ days ago