Account Services Manager
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- Bucharest, Romania
- Sales
- 19947
Job Description
Why N-able
IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference!
As an Account Services Manager, your core objective is two-fold : Build long-term relationships with our client-base to maximize client satisfaction and minimize churn & maximize business growth from our customers.
You will liaise between customer and internal teams to ensure the above through, a smooth customer onboarding experience, client and license activation, and general adequate response to the customer needs.
What You'll Do
Onboarding experience of the client and ensuring they understand and use the license accordingly for client activationCollect feedback about our solutions & handles customer escalationsTimely / frequency of contact moments and Meet assigned targets linked to account value growth as well as churn.Deal with downgrades and cancellations according to AM process along with product team and sales managementInform your clients about, and up / cross-sell services to assigned clients while actively monitoring clients' license (over-)usage.Participate to specific industry event to meet with key customers in person.Maintain the CRM by ensuring your accounts / potentials are 100% accurately reflected and up to date for reportsWhat You'll Bring
Minimum of 2 years experience in customer service / customer success / account managementBachelor degree or higherProficient use of EnglishResult and client orientedExcellent communication skillsProblem solver, proactive and independent workerExperience in SaaS Sales / Account management is a plusPurple Perks
Competitive medical insurance for employees - optional dependent enrollment!Life and disability insurance coverageSupplemented local PTO days based on tenure, sick days and observed holidays2 Paid VoluNteer Days per yearEmployee Stock Purchase ProgramMeal Vouchers and Public Transportation BenefitsOptional Gym BenefitsN-ablite Learning – custom learning experience as part of our investment in youThe Way We Work – our hybrid working model based on trust and flexibility