Technical Lead 1st Line_DE

Your day to day :

Provide support to NOC teams during the interventions on complex and critical incidents occurred in Core Mobile / Fixed Vodafone DE.

With these activities you will have a great impact on our business :

• Takes the ownership of the incident and acts as the primary level of escalation;
• Speaks with NOC engineers and asks for all useful information related to Outage in place – ensures the NEV and / or Outage Notification has been sent in due time;
• Involves in problem solving other parties : 2nd level, Vendor, NOC, SMC, Partner management, 3rd party, in order to provide a prompt recovery of the business within the specified SLA;
• Manages and coordinates the escalation process : Technical : the support of higher technical skills required to solve the problem; Hierarchical : a manager with more authority to be consulted in order to take decision that is beyond the competencies assigned to this level.
• Provide input and coordinate the development of the Major Incident Report after the Outage has been closed and all details are available, including initial recommendations to prevent the re-occurrence of a similar incident.
• Building team competence level (In collaboration with 2nd Line Operations teams,

work out procedures related to the analysis of alarms and develop internal training for NOC engineers and technicians);

With these skills you are a great candidate :

Sounds like the perfect job? We’ve got even more to offer :

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.