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Customer Logistics

Customer Logistics

ContinentalTimișoara, TM, RO
30+ days ago
Job description

Job Description

Responsibilities :

Order Processing and Customer Service :

  • Ensure complete order acceptance, processing, and delivery to international customers
  • Monitor order entry and create orders in the system
  • Coordinate special freights and daily delivery dates with customers, production, demand planning, and sales teams
  • Allocate available stock to orders efficiently
  • Create, review, and submit standardised documents (, order confirmations, back order overviews)
  • Process customer enquiries and requirements through various channels, including customer web portals
  • Handle and resolve customer enquiries via email and phone in a timely and accurate manner
  • Provide outstanding customer service to improve customer satisfaction and relationships
  • Update customer details regularly in SharePoint

Logistics and Documentation :

  • Ensure daily and timely transmission of incoming EDI messages
  • Guarantee accurate and punctual transmission of Advanced Shipping Notices (ASNs) to customers
  • Coordinate with forwarders, warehouses, and dispatching departments for efficient communication
  • Implement and test new EDI connections in cooperation with IT (for incoming orders and ASNs)
  • Manage claims in collaboration with Quality Assurance / Quality Management teams, including claim reports and follow-up procedures
  • Process Improvement and Compliance :

  • Implement, monitor, and optimise work instructions for the logistics department
  • Coordinate small projects and support larger logistics initiatives
  • Develop and follow measures to improve occupational safety in the logistics area
  • Comply with company policies, rules, and regulations (, working schedule, contract terms, quality management, health and safety, environmental protection, fire prevention, data protection policy)
  • Participate in continuous improvement efforts for logistics processes and customer service standards
  • Collaboration and Communication :

  • Work closely with internal departments such as sales, production, and IT to ensure smooth order fulfilment
  • Liaise with external partners, including freight forwarders and customs agencies, to facilitate efficient international shipments
  • Prepare and present regular reports on logistics performance metrics and customer satisfaction levels
  • Contribute to team meetings and brainstorming sessions to identify areas for improvement in logistics operations
  • Professional Development :

  • Stay updated on industry trends, best practices, and emerging technologies in logistics and supply chain management
  • Participate in relevant training programs to enhance skills in customer service, logistics software, and international trade regulations
  • Qualifications

    Qualifications :

  • Successfully completed studies in logistics, supply chain management, business administration or a related field, or successfully completed commercial training
  • At least 1 year of professional experience in the area of SCM / Customer Service (order processing)
  • First experience with international customers
  • Fluent in English, both written and spoken
  • Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting
  • Experience with Enterprise Resource Planning (ERP) systems and Electronic Data Interchange (EDI)
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent communication and interpersonal skills for effective customer service
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Knowledge of international trade regulations and customs procedures
  • Familiarity with logistics and transportation management systems
  • Strong organizational skills and ability to meet deadlines
  • Adaptability and willingness to learn new technologies and processes
  • Team player with the ability to work collaboratively across departments
  • Additional Information

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    Customer • Timișoara, TM, RO