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Customer Logistics

ContinentalTimișoara, TM, RO

30+ days ago

Job description

Job Description

Responsibilities :

Order Processing and Customer Service :

Ensure complete order acceptance, processing, and delivery to international customers
Monitor order entry and create orders in the system
Coordinate special freights and daily delivery dates with customers, production, demand planning, and sales teams
Allocate available stock to orders efficiently
Create, review, and submit standardised documents (, order confirmations, back order overviews)
Process customer enquiries and requirements through various channels, including customer web portals
Handle and resolve customer enquiries via email and phone in a timely and accurate manner
Provide outstanding customer service to improve customer satisfaction and relationships
Update customer details regularly in SharePoint

Logistics and Documentation :

Ensure daily and timely transmission of incoming EDI messages

Guarantee accurate and punctual transmission of Advanced Shipping Notices (ASNs) to customers

Coordinate with forwarders, warehouses, and dispatching departments for efficient communication

Implement and test new EDI connections in cooperation with IT (for incoming orders and ASNs)

Manage claims in collaboration with Quality Assurance / Quality Management teams, including claim reports and follow-up procedures

Process Improvement and Compliance :

Implement, monitor, and optimise work instructions for the logistics department

Coordinate small projects and support larger logistics initiatives

Develop and follow measures to improve occupational safety in the logistics area

Comply with company policies, rules, and regulations (, working schedule, contract terms, quality management, health and safety, environmental protection, fire prevention, data protection policy)

Participate in continuous improvement efforts for logistics processes and customer service standards

Collaboration and Communication :

Work closely with internal departments such as sales, production, and IT to ensure smooth order fulfilment

Liaise with external partners, including freight forwarders and customs agencies, to facilitate efficient international shipments

Prepare and present regular reports on logistics performance metrics and customer satisfaction levels

Contribute to team meetings and brainstorming sessions to identify areas for improvement in logistics operations

Professional Development :

Stay updated on industry trends, best practices, and emerging technologies in logistics and supply chain management

Participate in relevant training programs to enhance skills in customer service, logistics software, and international trade regulations

Qualifications

Qualifications :

Successfully completed studies in logistics, supply chain management, business administration or a related field, or successfully completed commercial training

At least 1 year of professional experience in the area of SCM / Customer Service (order processing)

First experience with international customers

Fluent in English, both written and spoken

Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting

Experience with Enterprise Resource Planning (ERP) systems and Electronic Data Interchange (EDI)

Strong analytical and problem-solving skills with attention to detail

Excellent communication and interpersonal skills for effective customer service

Ability to work in a fast-paced environment and manage multiple priorities

Knowledge of international trade regulations and customs procedures

Familiarity with logistics and transportation management systems

Strong organizational skills and ability to meet deadlines

Adaptability and willingness to learn new technologies and processes

Team player with the ability to work collaboratively across departments

Additional Information

What we offer :

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Customer • Timișoara, TM, RO