Italian or German Customer Support Role in Romania (Locals Only), starting asap!
Position Overview : Join our vibrant team as a Customer Representative in our diverse multilingual BPO center in Romania. As a key player in our pursuit of international service excellence, you'll be the first point of contact for our clients, providing top-notch support and ensuring customer satisfaction.
Key Accountabilities :
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
- Communicate with customers through various channels in Italian or German and English.
- Respond promptly to customer inquiries.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Ensure customer satisfaction and provide professional customer support.
How You Can Create Influence :
Proficient writing and speaking skills in Italian / German (C1 level) are essential, with English proficiency required at a B2 level.Prior experience in an international airline environment / operations is advantageous but not mandatory.Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.Specialized skills including effective communication and customer service, with experience in BPO / contact centers being beneficial.Graduates in any discipline or undergraduates are welcome.Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.Proficiency in Microsoft Office and Outlook.Willingness to work in a contact center environment.Perks and Benefits :
Competitive salary package, reflecting your expertise and contributions.Meal tickets.Private medical subscription.Reimbursement for public transportation subscription.Bring a friend Referral Program Consistent rewards for recommendations.Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.Permanent contract with the potential for advancement, providing stability and security.Full paid training provided by the company.Exciting career growth opportunities within a globally renowned organization.Engaging projects with leading global brands, offering diverse and rewarding experiences.Supportive and collaborative work culture, fostering both personal and professional development.Specifications for the Working Environment :
Dynamic, young, and diverse environment.Full equipment provided by the company.All modern equipped kitchen and lunch area including the latest coffee / tea machines.Complex facilities for the work environment (Subway and all public transportation, local shops, restaurants, and pharmacies).Join us and be part of a team that's shaping the future of customer experiences worldwide!
Please note that this is a long-term contract opportunity.
Apply now and embark on an exciting journey with us!
