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Dispute Management Senior Process Associate with German
CapgeminiBucharest, RO30+ days ago
Job descriptionResponsible for chasing outstanding invoices from customers of our clients Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt Manages an AR portfolio. Responsible for achieving cash collection and ageing targets Negotiates, implements and documents payment solutions with customers Builds and maintains strong relationships with external customers Escalates disputes and protracted nonpayment situations in accordance with engagement policies Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
Short Description
Dispute Management Senior Process Associate with German
Qualifications
- Languages : English - B2 level, German – B2 level
- Highschool diploma is mandatory
- Microsoft Excel skills
- Customer service skills
- Strong interpersonal and negotiation skills
- Team player attitude
- Minimum 6 months of experience in financial area (O2C roles preferably)
Job Responsibilities
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Management Management • Bucharest, RO