Your day to day :
Ensures the timely and efficient execution of management operations and activities related to the administration and implementation of access rights in business systems / applications for end users, employees of Vodafone, and Vodafone partners.
With these activities you will have a great impact on our business :
- Handles access requests including account creation, modification, and deletion, applying access rules based on the requester's role.
- Processes incoming emails related to access and support.
- Logs, resolves, and escalates IT issues to the appropriate support level to ensure timely and effective resolution.
- Gathers user and account information (, department, access structure, profiles, roles) for internal reporting and for external stakeholders such as the Demand team in Germany, partner companies, and agencies.
- Ensures service delivery agreements are met at the expected quality levels.
- Proactively suggests improvements to procedures, processes, and workflows to enhance operational efficiency.
With these skills you are a great candidate :
Strong team collaboration skillsSolid understanding of solutions with the ability to analyze and resolve problemsAbility to maintain and utilize technical documentation during production, testing, and implementation phasesEffective interpersonal skillsCustomer-centric mindset with the ability to understand user issuesFlexibility and adaptability in challenging or unexpected situationsExcellent verbal and written communication skillsStrong task prioritization abilitiesEffective time management and organizational skillsLanguage Requirements :German : C1 level or higherEnglish : B2 level or higherMust have technical / professional qualifications :
Prior professional experience is preferred, along with the ability to understand and explain the following concepts :Knowledge of Active DirectoryUnderstanding of Operating Systems and server environmentsFamiliarity with Office Automation SoftwareKnowledge of Identity Management is considered an advantageExperience using IT Service Management tools (, BMC Remedy or similar)Sounds like the perfect job? We’ve got even more to offer :
Hybrid way of workingMedical and dental servicesLife and hospitalization insuranceDedicated employee phone subscriptionSpecial discounts for gyms and retailersAnnual Company BonusOngoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skillsYou get to work with tried and trusted web-technologyGetting in on the ground floor of a technology changing companyFlexible Vacation – Take time off when you need it, we trust youSpecial Paternal Program - 4 months of paid paternity leaveWe recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.