Agent UAM Service Desk with German

Your day to day :

Ensures the timely and efficient execution of management operations and activities related to the administration and implementation of access rights in business systems / applications for end users, employees of Vodafone, and Vodafone partners.

With these activities you will have a great impact on our business :

• Handles access requests including account creation, modification, and deletion, applying access rules based on the requester's role.
• Processes incoming emails related to access and support.
• Logs, resolves, and escalates IT issues to the appropriate support level to ensure timely and effective resolution.
• Gathers user and account information (, department, access structure, profiles, roles) for internal reporting and for external stakeholders such as the Demand team in Germany, partner companies, and agencies.
• Ensures service delivery agreements are met at the expected quality levels.
• Proactively suggests improvements to procedures, processes, and workflows to enhance operational efficiency.

With these skills you are a great candidate :

Must have technical / professional qualifications :

Sounds like the perfect job? We’ve got even more to offer :

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.