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L1 IT Customer Support with German and English
EVERIENCETimișoara, Județul Timiș, Romania9 days ago
Job descriptionSpoken languages : fluent German and English (B2 / C1); Technical college or university is not mandatory as necessary training will be ensured; Previous customer support experience is an advantage; Excellent customer service abilities : client orientation, active listening and interpersonal skills; Ability to work in a dynamic environment and to multitask; Availability to work in shifts. Permanent contract Central building offices with an excellent view of the city, top facilities and equipment Competitive salary Performance bonus Expense account for holidays Meal tickets and gift vouchers Training opportunities Regina Maria medical package Extra vacation days Fruits on the house
Job Description
We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.
What we'll achieve together :
- Provide accurate and optimal IT solutions via telephone, e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with project’s performance indicators;
- Communicate with other designated teams and escalate complex issues.
Qualifications
This job is the right for you if :
Additional Information
What we offer :
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And Customer Support • Timișoara, Județul Timiș, Romania