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L1 IT Customer Support with German and English

L1 IT Customer Support with German and English

EVERIENCETimișoara, Județul Timiș, Romania
9 days ago
Job description

Job Description

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.

What we'll achieve together :

  • Provide accurate and optimal IT solutions via telephone, e-mails or chat;
  • After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
  • Follow-up the existing back-log;
  • Comply with project’s performance indicators;
  • Communicate with other designated teams and escalate complex issues.

Qualifications

This job is the right for you if :

  • Spoken languages : fluent German and English (B2 / C1);
  • Technical college or university is not mandatory as necessary training will be ensured;
  • Previous customer support experience is an advantage;
  • Excellent customer service abilities : client orientation, active listening and interpersonal skills;
  • Ability to work in a dynamic environment and to multitask;
  • Availability to work in shifts.
  • Additional Information

    What we offer :

  • Permanent contract
  • Central building offices with an excellent view of the city, top facilities and equipment
  • Competitive salary
  • Performance bonus
  • Expense account for holidays
  • Meal tickets and gift vouchers
  • Training opportunities
  • Regina Maria medical package
  • Extra vacation days
  • Fruits on the house
  • What about choosing much more than a job? #AJobThatMakesSense

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    And Customer Support • Timișoara, Județul Timiș, Romania