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Service Desk with German - Consultant / Senior Consultant (f / m / d)

MHP - A Porsche CompanyCluj, Romania

20 days ago

Job description

TasksTasks

Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email
Identifying and assessing customers’ needs
Support for basic customer issues and requests related to IT systems and applications
Escalate service requests that cannot be scheduled within agreed service levels
Improve customer service, perception, and satisfaction
Maintain the Knowledge Base information
Train and assist junior colleagues

QualificationsQualifications

Proven experience in IT support, Service Desk, Technical Support or Customer Support

Good understanding of IT concepts (i.e. email, ︈︍︍︇︈︆︁︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎AD, OS, Mobile devices etc.)

Excellent Communication Skills : You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary

German Advanced ( B2-C1), English medium level ( B1)

Problem-solving skills : Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations

Customer-oriented and cool-tempered

Ability to work in a team and communicate effectively

Things to know before departure :

Start : by arrangement - always on the 1st and th of the month

Working hours : full-time (h); vacation days

Employment contract : Unlimited

Line of work : Consulting

Language skills : Fluency in written and spoken German (B2-C1) & English (B1)

Flexibility & willingness to travel

Other : a valid work permit

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Senior Consultant • Cluj, Romania