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Service Desk with German - Consultant / Senior Consultant (f / m / d)

Service Desk with German - Consultant / Senior Consultant (f / m / d)

MHP - A Porsche CompanyCluj, Romania
19 days ago
Job description

TasksTasks

  • Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email
  • Identifying and assessing customers’ needs
  • Support for basic customer issues and requests related to IT systems and applications
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Improve customer service, perception, and satisfaction
  • Maintain the Knowledge Base information
  • Train and assist junior colleagues

QualificationsQualifications

  • Proven experience in IT support, Service Desk, Technical Support or Customer Support
  • Good understanding of IT concepts (i.e. email, ︈︍︍︇︈︆︁︁​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎AD, OS, Mobile devices etc.)
  • Excellent Communication Skills : You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
  • German Advanced ( B2-C1), English medium level ( B1)
  • Problem-solving skills : Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
  • Customer-oriented and cool-tempered
  • Ability to work in a team and communicate effectively
  • Things to know before departure :

  • Start :   by arrangement - always on the 1st and th of the month
  • Working hours :   full-time (h); vacation days
  • Employment contract :   Unlimited
  • Line of work :   Consulting
  • Language skills :   Fluency in written and spoken German (B2-C1) & English (B1)
  • Flexibility & willingness to travel
  • Other :   a valid work permit
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    Senior Consultant • Cluj, Romania

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