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Service Desk with German - Consultant / Senior Consultant (f / m / d)
MHP - A Porsche CompanyCluj, Romania19 days ago
Job descriptionProven experience in IT support, Service Desk, Technical Support or Customer Support Good understanding of IT concepts (i.e. email, ︈︍︍︇︈︆︁︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎AD, OS, Mobile devices etc.) Excellent Communication Skills : You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary German Advanced ( B2-C1), English medium level ( B1) Problem-solving skills : Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations Customer-oriented and cool-tempered Ability to work in a team and communicate effectively Start : by arrangement - always on the 1st and th of the month Working hours : full-time (h); vacation days Employment contract : Unlimited Line of work : Consulting Language skills : Fluency in written and spoken German (B2-C1) & English (B1) Flexibility & willingness to travel Other : a valid work permit
TasksTasks
- Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email
- Identifying and assessing customers’ needs
- Support for basic customer issues and requests related to IT systems and applications
- Escalate service requests that cannot be scheduled within agreed service levels
- Improve customer service, perception, and satisfaction
- Maintain the Knowledge Base information
- Train and assist junior colleagues
QualificationsQualifications
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Senior Consultant • Cluj, Romania
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