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HR Consultant with FRENCH

HR Consultant with FRENCH

ADPBucharest, rom-ro
30+ days ago
Job description

Position Description

Job Title :

HR Consultant (with French)

Romanian COR

Analyst - 251201

Career Level :

Post-graduate, 3+ years Working Experience

Location : Bucharest

France Pole RH

Reports to :

Pôle RH & Digital Team Leader

Job Summary :

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

According to his / her mission, the associate has to :

  • provide 1st and 2nd level support to customers on Decidium HR offerings such as : Pilotage Talents Entretiens & Formation Kiosque Absences etc.

Responsibilities :

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he / she has the objective to support the HCM Business Unit in France in assisting customers on the various HR offerings which are part of our portfolio. He / She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.

Main responsibilities are :

  • Treatment of Level 1 and 2 tickets on Decidium HR offerings Self-identify and self-assign the tickets which are part of his / her area of expertiseAssist customers via Siebel tickets : Accesses managementRole assignmentsConfigurationsFunctional assistance
  • Doing the follow up or monitor data or reports production
  • Alerting the manager or account manager when needed (delay, consistency)
  • Maintaining / Customizing of existing reports for our customers
  • Translating the functional needs into a technical analysis
  • Estimating the workload to realize, test, document and deliver the technical solution
  • Defining, planning and executing the unit and integration tests
  • Analyzing the discrepancies on solution
  • Documenting the solution and the delivery form
  • If necessary, participate to customer meetings as an expert of ADP’s HR offerings.
  • SOP management and process improvement Maintenance of the SOP-s for his / her area of expertiseMeasure the efficiency of the process and the quality of his / her own assistanceIdentify improvement opportunitiesContribute to the respect of mutual commitments
  • Reports & Performance Metrics :

  • On time delivery
  • Volume / quality of tickets treated
  • Utilization rate
  • Backlog
  • Knowledge and Skill Requirements :

  • French language – C1 level, English would be a plus
  • French payroll regulations and HR knowledge
  • Siebel CRM functional knowledge
  • MS Office tools knowledge (Excel, PowerPoint, Word…)
  • ADP Systems knowledge would be a plus : (Applications portals, Client interfaces, etc)
  • Knowledge and experience with Business Objects Web Intelligence or other reporting tools is a plus
  • Ability to manage several projects in parallel
  • Excellent customer service abilities
  • Take initiatives in order to improve customer satisfaction
  • Be able to speak and write easily & clearly
  • Analytical skills and an ability to summarize
  • Organized, rigorous and autonomous
  • Team player
  • Dynamic and responsive
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    French • Bucharest, rom-ro