HR Consultant InteRegistered Nurse - INTERegistered Nurse position (with FRENCH, min B2 level) - Urgently Hiring!ADP • Bucharest, rom-ro, Romania

HR Consultant InteRegistered Nurse - INTERegistered Nurse position (with FRENCH, min B2 level) - Urgently Hiring!

ADP • Bucharest, rom-ro, Romania

20 days ago

Job description

Job Title : HR Consultant Intern

Romanian COR

COR 243216

Career Level :

In college, Postgraduate

Location : Bucharest

France RH & Digital

Reports to : HR & Digital Manager

Job Summary :

According to his / her mission, the associate provides 1st (permanence) and 2nd (projects) level support to the customers on Decidium HR offers such as :

Pilotage Social (Pilotage RH, Pilotage Masse Salariale)
Talents (Entretien, Formation, Revue de Talents, Revue de Rémunérations, Kiosque Absences)

Responsibilities :

He / She has the objective to assist customers on the various HR offerings which are part of our portfolio. He / She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.

Main responsibilities are :

Treatment of Level 1 tickets on Decidium HR offerings

Self-identify and self-assign the tickets which are part of his / her area of expertise

Assist customers via Siebel tickets :

Accesses management

Role assignments

Configurations

Functional assistance

Doing the follow up or monitor data or reports production

Alerting the manager or account manager when needed (delay, consistency)

Maintaining / Customizing of existing reports for our customers

Estimating the workload to realize, test, document and deliver the technical solution

Analyzing the discrepancies on solution

Documenting the solution and the delivery form

SOP management and process improvement

Maintenance of the SOP-s for his / her area of expertise

Measure the efficiency of the process and the quality of his / her own assistance

Identify improvement opportunities

Contribute to the respect of mutual commitments

Reports & Performance Metrics :

On time delivery

Volume / quality of tickets treated

Backlog

Knowledge and Skill Requirements :

French language – B2 level, English would be a plus

MS Office tools knowledge (Excel, PowerPoint, Word…)

Ability to manage several projects in parallel

Excellent customer service abilities

Take initiatives to improve customer satisfaction

Be able to speak and write easily & clearly

Analytical skills and an ability to summarize

Organized, rigorous and autonomous

Team player

Dynamic and responsive

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Interegistered Nurse • Bucharest, rom-ro, Romania