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Support representative - Slovak / Serbian

Support representative - Slovak / Serbian

Cross Border TalentsBucharest, Bucharest, RO
30+ days ago
Job type
  • Quick Apply
Job description

Join our dynamic team at Cross Border Talents as a Support Representative for Croatian Speakers . We are looking for enthusiastic individuals who are eager to provide exceptional customer support while working with a renowned company. This role offers a unique opportunity to engage with customers, assist them with their queries, and contribute to a positive service experience.

Your Responsibilities :

  • Respond to inbound customer inquiries in Croatian through various communication channels.
  • Provide accurate and timely information to customers regarding products and services.
  • Resolve customer issues and complaints effectively, ensuring customer satisfaction.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other team members to enhance the overall customer experience.

Requirements

Requirements :

  • Fluency in Slovak / Serbian (C1 / C2 level or native speaker);
  • Good command of English (B2 level);
  • Previous experience in customer service or support roles is a plus;
  • Strong communication and interpersonal skills;
  • Ability to troubleshoot and resolve issues effectively;
  • Basic computer skills and familiarity with customer service software;
  • Willingness to work flexible hours, including shifts.
  • Benefits

    Competitive salary package, reflecting your expertise and contributions.

     Meal tickets

     Private medical subscription

     Reimbursement for public transportation subscription

     Permanent contract with the potential for advancement, providing stability and security.

     Performance and Signing bonus

     Exciting career growth opportunities within a globally renowned organization.

     Engaging projects with leading global brands, offering diverse and rewarding experiences.

     Supportive and collaborative work culture, fostering both personal and professional

    development.

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