Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Position : Support Engineer
Location : Romania - Remote
Employment type : 18 month contract
DUTIES AND RESPONSIBILITIES :
Customer Support & Technical Resolution
- Own, investigate, and resolve complex technical issues for customers, acting as a trusted advisor.
- Collaborate across teams and leverage diagnostic tools and troubleshooting best practices.
- Manage escalations and create incident reports for engineering or product teams.
- Drive technical collaboration with Engineering, Services, and Regional Support teams.
- Lead or contribute to peer communities and knowledge-sharing initiatives.
Product & Process Improvement
Engage with Engineering and Supportability teams to identify product defects and suggest improvements.Provide feedback based on customer engagements to enhance product functionality and supportability.Participate in triage and case review meetings to accelerate issue resolution and share
REQUIREMENTS :
A good understanding of two or more of the following technologies is a must :
Azure Fundamentals (Cloud Concepts, Networking, Compute)Azure Resource Management (Subscriptions, RBAC, Admin Roles)Microsoft Entra ID Administration (User, Group, Domain Management, Applications)Entra Collaboration Solutions (B2B, B2C)Identity Models : Managed (PHS / PTA) vs FederatedHybrid Identity SolutionsWindows Active Directory Services (ADDS, FSMO, GPOs, Replication)Windows Networking (TCP / IP, DNS, DHCP)Microsoft 365 Identity and Access ManagementPreferred Technical Experience :
AAD Connect, DirSync, MIM / FIMActive Directory Federation Services (ADFS) or third-party federationPrivileged Identity Management (PIM)SaaS Application ProvisioningMicrosoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.PowerShell scriptingDiagnostic tools (Netmon, Wireshark, Fiddler)Troubleshooting skills in Http and basic Networking traces analysis.Additional Technologies (Nice to Have)
Windows Server and Client OSExchange Server, SQL ServerGraph APIModern Authentication Protocols (SAML, OAuth)Seamless SSO, ADAL / MSAL librariesLanguage Requirements
Fluent in English (reading, writing, speaking)Experience
5+ years in customer-facing technical support rolesProven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFAExperience supporting large-scale enterprise environments (1000+ users)Familiarity with system administration, PKI, DNS, virtualization, and networkingStrong problem-solving, communication, and collaboration skillsBENEFITS :
Excellent remuneration package based on experience, skills, and performanceBe part of a dynamic international team with a positive and friendly atmosphereGuidance and tools to reach career potential9 AM – 6 PMPrivate health insurance