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Ultima actualizare: acum 12 ore
Associate IT Consultant - Service Desk (German Speaking)

Associate IT Consultant - Service Desk (German Speaking)

ContinentalTimișoara, TM, RO
Primary responsible for performing the following tasks or activities : .Incident Management - triage, troubleshoot, resolve and when necessary escalate IT-related issues that are reported by end-user...Afișați mai multeUltima actualizare: acum 30+ zile
Charging and Reporting Analyst

Charging and Reporting Analyst

Allianz Technology SE Romania BranchBucharest, Bucuresti, RO
Charging and Reporting Analyst.Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 emp...Afișați mai multeUltima actualizare: acum 30+ zile
Electrical Design Engineer EPLAN

Electrical Design Engineer EPLAN

Siemens S.R.L.Bucharest, Bucuresti, Romania
Hello visionary! We empower our people to stay resilient and relevant in a constantly changing world.We’re looking for people who are always searching for creative ways to grow and learn.People who...Afișați mai multeUltima actualizare: acum 16 zile
Senior Data Engineer

Senior Data Engineer

Dell TechnologiesBucharest, Romania
Data Science is all about breaking new ground to enable businesses to answer their most urgent questions.Pioneering massively parallel data-intensive analytic processing, our mission is to develop ...Afișați mai multeUltima actualizare: acum 21 zile
Tech Community Ambassador, Amazon Development Center

Tech Community Ambassador, Amazon Development Center

Amazon Development Center (Romania) S.R.L. - A91Bucharest, ROU
We are looking for an experienced Program Manager to support with driving tech community engagement and talent acquisition initiatives across Amazon's rapidly growing technical teams in Romania.As ...Afișați mai multeUltima actualizare: acum 30+ zile
Content Reviewer / Moderator – Process Associate – Russian – On Site Bucharest

Content Reviewer / Moderator – Process Associate – Russian – On Site Bucharest

GenpactBucharest, Romania
Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future.Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepr...Afișați mai multeUltima actualizare: acum 30+ zile
People Operations Manager

People Operations Manager

HostPapaRO
Quick Apply
Position Summary : With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products availa...Afișați mai multeUltima actualizare: acum 3 zile
  • Ofertă nouă!
Customer Care Representative (Dutch Language Speaker)

Customer Care Representative (Dutch Language Speaker)

Huawei EuropeBucurești, București, RO
Quick Apply
With more than 13000 employees, Huawei Europe has contributed 12.We have been providing competitive products, solutions, and services for consumers, telecom carriers, and enterprise customers, crea...Afișați mai multeUltima actualizare: acum 12 ore
Junior Accountant

Junior Accountant

CelesticaOradea, BH, RO
FPE - Financial Process Execution.To ensure the integrity of balance sheet accounts by performing monthly account reconciliations and accounting entries. Highlighting discrepancies and correcting wh...Afișați mai multeUltima actualizare: acum 1 zi
CRM Quotes and Order Logger (9 months)

CRM Quotes and Order Logger (9 months)

CopelandCLUJ NAPOCA, CLUJ, Romania
In This Role, Your Responsibilities Will Be : .Register in the electronic system all RFQs and POs from customers in a timely manner and send acknowledgement of receipt. Maintain an updated CRM databas...Afișați mai multeUltima actualizare: acum 2 zile
Cloud Azure & VMWare Engineer

Cloud Azure & VMWare Engineer

AxwayBucharest, RO
In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation.Axway is an enterprise integration company that's been around for over 20 years to digitally trans...Afișați mai multeUltima actualizare: acum 30+ zile
HR Generalist Officer with German

HR Generalist Officer with German

AccentureBldg H,Westgate Park,Bucharest
Looking for a role where you can grow, learn, and make a real impact? Join a team that believes in developing talent, embracing fresh ideas, and empowering you to build a career with purpose — no m...Afișați mai multeUltima actualizare: acum 20 zile
Order to Cash Specialist

Order to Cash Specialist

BaswareIași
Basware Corporate Functions supports Basware business activities by providing and continuously developing high quality tools, processes, and expertise to enable successful execution of our company ...Afișați mai multeUltima actualizare: acum 4 zile
Technical Support Engineer- EU

Technical Support Engineer- EU

AutofleetRO
Quick Apply
Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey. As a key player in the fleet mobility in...Afișați mai multeUltima actualizare: acum 5 zile
Lead Management Specialist - Paid Intern (hybrid)

Lead Management Specialist - Paid Intern (hybrid)

HoneywellBucharest, BUCURESTI, Romania
Lead Management Specialist - Paid Intern (hybrid).Lead Management Specialist - Intern / hybrid.The scope includes toanalyze marketing and sales data and feedback to develop insights, review leadsand ...Afișați mai multeUltima actualizare: acum 30+ zile
Messaging Middleware Support Engineer - Electronic Trading

Messaging Middleware Support Engineer - Electronic Trading

PontoonBucharest
Messaging Middleware Support Engineer - Electronic Trading.Highly Competitive for Suitable Candidates.Are you passionate about electronic trading and Middleware technologies? Do you thrive in a dyn...Afișați mai multeUltima actualizare: acum 1 zi
Executive Assistant

Executive Assistant

METRO LOGISTICSBucurești, București, RO
HoReCa), and independent traders.In 2025, we were awarded the Top Employer Romania and Europe certification for the fifth consecutive year. This certification places us among the top employers local...Afișați mai multeUltima actualizare: acum 20 zile
Transactions Manager

Transactions Manager

talentorBucuresti, Romania
Our client is a leader in renewable energy, driving the transition towards a sustainable future.Their develop, build, and manage renewable energy projects across multiple technologies, including on...Afișați mai multeUltima actualizare: acum 21 zile
Building your product development roadmap. A step-by-step guide

Building your product development roadmap. A step-by-step guide

UPDIVISIONRomania, Bucharest
Delivering a software product from concept to launch is no small feat.Any product owner knows the journey from that first aha! moment to an actual product involves a lot of moving pieces.You have t...Afișați mai multeUltima actualizare: acum 20 zile
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Associate IT Consultant - Service Desk (German Speaking)

Associate IT Consultant - Service Desk (German Speaking)

ContinentalTimișoara, TM, RO
În urmă cu peste 30 de zile
Descrierea postului

Job Description

Primary responsible for performing the following tasks or activities :

  • Incident Management - triage, troubleshoot, resolve and when necessary escalate IT-related issues that are reported by end-users from supported ContiTech locations either via phone, email, chat, online ticket
  • Request Management - monitor progress of escalated requests to other IT Support Groups and proactively chase assignees of the request to drive timely fulfillment of the request
  • Access Provisioning - review, fulfill and when necessary escalate IT-access related requests submitted by end-users from supported ContiTech locations ( new hire access request, additional access request for existing end-users)
  • Access Termination - review, terminate and when necessary escalate IT-access related requests submitted by end-users from supported ContiTech locations ( end-user resignation or termination, access freeze for identified end-users)

Secondary responsible for performing the following task when Senior Associate IT Consultant Service Desk are unable to manage the task ( staffing deficit, engaged on an urgent issue) :

  • Actively monitor and chase high severity incidents and urgent requests to ensure they are worked on continuously until resolution; provide regular updates to parties that need to be notified until high severity issue is resolved.
  • II. Continuous Improvement

  • Knowledge Management - report discrepancies ( missing, outdated, inaccurate) with knowledgebase articles used by Service Desk Associates troubleshooting, processes and procedures
  • Knowledge Management - assist in creating new and updating existing knowledgebase articles for Service Desk troubleshooting, processes and procedures.
  • III. Ad-hoc and Projects

  • Participate on IT projects where TE WW Service Desk MNL involvement is required
  • Work on ad-hoc tasks that are of relevance to TE WW Service Desk MNL or Global IT Organization, as assigned by IT Team Lead Service Desk MNL or Head of Service Desk MNL.
  • Qualifications

    I. Competencies - Required Knowledge

  • Technical Knowledge - Knowledgeable with features and functionality and / or experience with the use of and troubleshooting issues on the following systems or tools : Active Directory, Office 365, SAP, PC Hardware and Software, Infrastructure Services (Server and Network), ITSM Tools (BMC Helix).
  • Methodical or Process Knowledge - Knowledgeable with and / or experience with non-technical concepts such as ITIL Framework, Customer Service,
  • Proficient and Effective English and German Language Communication (Written and Oral).
  • Expected Level of Knowledge - Basic to Advanced

    II. Required Experience

  • Education - Bachelor's degree holder, preferably in IT or Computer-related courses. Fresh college graduates are welcome to apply. Considerations may given to non-IT Degree holders, those who attended college up to 4th or 5th year but did not graduate provided they have at least 2-3 year work experience in the field of IT, preferably in Service Desk.
  • Certification - ITIL Foundations (V3 or latest version) or other IT certifications ( MCSP) is desired but not required.
  • Professional Experience - 3 years related work experience, may come from Service Desk team from other organization (ITO or shared services), onsite IT support background (local or overseas), or junior application or infrastructure support personnel.
  • Intercultural Experience - Comfortable working with diverse group of individuals who maybe of different nationality, come from varying educational, religious, political background or gender orientation.
  • III. Important Required Capabilities

  • Leadership Level - Leading Self / Individual Contributor
  • Expected Behaviors or Capabilities - Quality Orientation, Planning and Organizing, Taking Ownership, Collaborating
  • Preferred Behaviors or Capabilities - Customer Orientation, Problem Solving, Communicating Effectively, Eagerness to Grow and Learn
  • Additional Information