Allgemeine Angaben

Bewerbungsfrist

31-Dez-2024

Standort

RO - Bucharest - AFI Park 3

Land

Rumänien

Job Kategorien

Business Process Outsourcing

Work Style

Remote

Jobbeschreibung

We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.

What we expect from the ideal candidate :

French and English Level B2 (medium in spoken)

Ability to write and speak fluently, clearly and concisely in French and English

Availability for a full-time schedule, in shifts covering 10 : 00 - 00 : 00, Monday - Sunday, 5 days / week

Previous experience in customer support mandatory, at least 6 months

Excellent problem-solving abilities

Empathetic and can communicate in a caring and friendly manner

Strong time management skills and motivation to exceed expectations

Enjoy working in a fast-paced environment

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Strong team spirit with passion and drive to help users and deliver the best in customer service.

High level of mediation and composure

What would make you an eligible candidate for a work permit?

you already live in Romania (Bucharest or other cities)

your profile matches the requirements above

you have completed your studies and your status is compatible with a full-time working schedule (ex. non-EU students are not eligible for a work permit until graduation)

you have a legal background that will be compatible with your activity in Romania and that could not trigger a rejection of your work permit from the authorities (ex. criminal record)

following the selection process (assessments, interviews, medical check-up) you will be considered fit for the role

Your daily responsibilities :

As a Customer Support Agent :

You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.

You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.

You’ll be the face of some of the world’s top brands!

you will be taking / making calls and writing emails in French and English

Identify customer needs, assist with their inquiries and provide the highest quality of service in meeting their needs

Resolve customer questions, complaints and requests developing and maintaining a full knowledge of client products and services

Perform customer verificationsanage customers' accounts

Offer customer support using different software applications

Be an awesome team member

We offer :

Full-cycle support with obtaining a work permit : costs, procedure, documentation

Stable job - permanent labor contracts

Above average fixed salary, performance bonuses

Monthly meal tickets

Night shift hours extra-payment, if the case

Private medical subscription

Public transportation & gym subscription reimbursement, after trial period

International career - paid training and international career opportunities

Multilingual exposure - improve your spoken and written language skills

Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!

Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

Zusätzliche Stellenbeschreibung

We are now opening our doors to French speakers from outside the European Union by offering full-cycle support with obtaining a work permit for eligible candidates.

Sprache

French

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req_00065623