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Italian-Speaking Customer Experience Specialist

Italian-Speaking Customer Experience Specialist

Abacus Search StaffingBucharest, B
În urmă cu peste 30 de zile
Descrierea postului

Specialista dell’Esperienza Clienti di Lingua Italiana (Lavoro in Ufficio)

Bucarest, Romania

EUR €17,000 a €18,000 + Benefici Completi

Unisciti al nostro team vivace come Rappresentante del Servizio Clienti nel nostro centro BPO (Business Process Outsourcing) multilingue e diversificato. Come figura chiave nella nostra ricerca dell’eccellenza del servizio internazionale, sarai il primo punto di contatto con i nostri clienti.

Responsabilità Chiave :

  • Essere il faro di un servizio eccezionale, illuminando ogni interazione con i clienti con calore ed esperienza attraverso vari canali di comunicazione : telefonate, email e piattaforme di social media.
  • Unisciti al nostro vivace team del Contact Center, dove navigherai senza sforzo tra le richieste dei clienti, dalle richieste di prenotazione ai cambiamenti di prenotazione senza intoppi e tutto il resto, garantendo una soddisfazione senza pari ad ogni passo.
  • Comunicare con i clienti attraverso vari canali in italiano e inglese.
  • Rispondere prontamente alle richieste dei clienti.
  • Mantenere un atteggiamento positivo, empatico e professionale verso i clienti in ogni momento.
  • Garantire la soddisfazione del cliente e fornire un supporto clienti professionale.

Come Puoi Creare Influenza :

  • Competenze di scrittura e parlato in italiano (livello C1)  sono essenziali, con  proficienza in inglese richiesta a livello B2 .
  • Esperienza precedente in un ambiente / operazioni di compagnie aeree internazionali è vantaggiosa ma non obbligatoria.
  • Familiarità con sistemi di prenotazione come Amadeus, Galileo o Sabre è un plus.
  • Competenze specializzate tra cui comunicazione efficace e servizio clienti, con esperienza in BPO / centri di contatto è vantaggiosa.
  • Laureati in qualsiasi disciplina o studenti universitari sono benvenuti.
  • Capacità dimostrata di ottenere le informazioni necessarie dai clienti con un forte accento sulla risoluzione dei problemi.
  • Competenza in Microsoft Office e Outlook.
  • Disponibilità a lavorare in un ambiente di contact center (lavoro a tempo pieno in ufficio).
  • Competenze e Certificazioni :

  • Servizio Clienti
  • Galileo
  • Amadeus
  • Tedesco Avanzato
  • Portoghese Avanzato
  • Inglese Avanzato
  • Italiano Avanzato
  • Italian-Speaking Customer Experience Specialist (Work from Office)

    Bucharest, Romania

    EUR €17,000 to €18,000 + Full Benefits

    Join our vibrant team as a Customer Representative in our diverse multilingual BPO (Business Process Outsourcing) center. As a key player in our pursuit of international service excellence, you’ll be the first point of contact with our clients.

    Key Accountabilities :

  • Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
  • Join our vibrant Contact Center team, where you’ll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
  • Communicate with customers through various channels in Italian and English.
  • Respond promptly to customer inquiries.
  • Maintain a positive, empathic, and professional attitude towards customers at all times.
  • Ensure customer satisfaction and provide professional customer support.
  • How You Can Create Influence :

  • Proficient writing and speaking skills in Italian (C1 level)  are essential, with  English proficiency required at a B2 level .
  • Prior experience in an international airline environment / operations is advantageous but not mandatory.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO / contact centers being beneficial.
  • Graduates in any discipline or undergraduates are welcome.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.
  • Willingness to work in a contact center environment (full-time Work from Office).
  • Skills and Certifications :

  • Customer Service
  • Galileo
  • Amadeus
  • Bilingual :
  • German Advanced
  • Portuguese Advanced
  • English Advanced
  • Italian Advanced
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