Lead Customer Experience Specialist

team recognized for leadership, innovation and diversity

Senior Customer Experience Specialist

We have an opportunity for a Senior Customer Experience Specialist to join us at Honeywell in Bucharest, RO.

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts, they bring the customers, sales and business operations together.

They are responsible for commercial and operational activities as part of the Order-To-Cash process : . validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

This is a hybrid role, 3 + 2 days model.

Honeywell

We provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we’re accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.

Key requirements

• Supports a team of customer service representatives with his / her guidance to ensure all customer needs and expectations are met
• Continuous Improvement Mindset
• Teamwork and Collaboration
• Organizational and Time Management Skills
• Analytical and Problem-Solving Skills
• Continuous Improvement Mindset
• Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA

Key skills and qualifications

Our offer

Equal opportunity statement

TheFutureIsWhatWeMakeIt

Li-Hybrid