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Customer Service Professional with German

FreudenbergBrasov

În urmă cu 20 zile

Descrierea postului

Working at Freudenberg : We will wow your world!

Responsibilities :

Managing customer relations for own customer portfolio;
Order acceptance and processing in the ERP system;
Checking and ensuring the availability of goods;
Order tracking until delivery;
Managing information flow between internal and external customers;
Quotation process and follow-up;
Active management of customer queries;
Managing customer queries and claims related to products or processes;
Preparation of order documents and coordination of triangular shipments;
Ensuring information accuracy regarding customer and material master data;
Issuing delivery notes and invoices for specific situations;
Other sales supporting activities;
Recognizes and analyses problems and related factors in clear-cut situations, evaluates each element using established methods, and makes well-informed decisions;
Help in training and supports the onboarding for New Hire;
Propose alternative articles for basic situations;
Propose solutions for identified problems encountered in the daily business;
Identifies needs for process improvement and help in the implementing the provided solutions;
Participate in project integrations;
Issuing of credit notes for bonus payments and provisions.

Qualifications :

Typical entry level for college / university graduate plus up to one year of job relevant experience;

Experience in similar position / BPO industry;

Experience in Automotive – would be an advantage;

Advanced English and German knowledge.

Proficient knowledge of MS Office programs (Outlook, Word, Excel etc.);

Experience in working with SAP and / or CRM tools represent an advantage;

Independent and responsible way of working;

Good communication skills and team spirit;

Innovative mindset;

Has clear overview for the end to end process;

Fact-driven and strong analytical skills;

High ambition and customer orientation in the B2B area;

Requires conceptual knowledge of theories, practices and procedures within a job discipline;

Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines;

Works under regular close supervision and receives intense instruction, guidance and direction;

Requires expanded conceptual knowledge of theories, practices and procedures within own job discipline including substantial knowledge about practical applications;

Conveys complex information clearly in uncomplicated situations;

Resolves issues in simple scenarios by evaluating potential solutions through technical expertise, judgment, and established precedents;

Operates under regular supervision and follows guidance and direction from higher-level roles;

Has limited flexibility to deviate from standard procedures when executing structured tasks;

Understands key business drivers; uses this understanding to accomplish own work;

1-3 Years of experience in complex situations;

Extended Knowledge in INCOTERMS and required documents for export / country;

Has working knowledge and skills developed through formal training or work experience;

Pinpoints problems and relevant issues in simple scenarios, evaluates them through standard processes, and makes reliable decisions;

Possesses a basic understanding of essential theories, principles, and practices.

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Customer Service • Brasov