Customer Service Professional with German

Working at Freudenberg : We will wow your world!

Responsibilities :

• Managing customer relations for own customer portfolio;
• Order acceptance and processing in the ERP system;
• Checking and ensuring the availability of goods;
• Order tracking until delivery;
• Managing information flow between internal and external customers;
• Quotation process and follow-up;
• Active management of customer queries;
• Managing customer queries and claims related to products or processes;
• Preparation of order documents and coordination of triangular shipments;
• Ensuring information accuracy regarding customer and material master data;
• Issuing delivery notes and invoices for specific situations;
• Other sales supporting activities;
• Recognizes and analyses problems and related factors in clear-cut situations, evaluates each element using established methods, and makes well-informed decisions;
• Help in training and supports the onboarding for New Hire;
• Propose alternative articles for basic situations;
• Propose solutions for identified problems encountered in the daily business;
• Identifies needs for process improvement and help in the implementing the provided solutions;
• Participate in project integrations;
• Issuing of credit notes for bonus payments and provisions.

Qualifications :