IT Business Support Analyst

Who are we?

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

We are now looking for a new  IT Business Support Analyst  to join our dynamic team in  Tognana, Italy or Cluj, Romania!

This is a Global position to supports the business in the use of Marketing Applications including Customer Data Platform, Campaign Automation Tool, Account Based Marketing Platform, Channel / Partner Management Tool.

The successful candidate must have both data analytics skills and a good level of technical knowledge. You should either have previous knowledge of applications in scope or otherwise demonstrate the experience and capacity to learn and rapidly become proficient.

You will be responsible for the configuration, administration and support of Marketing Applications and will contribute to processes that include design, importation, delivery and support

This position will ensure that the platforms are configured in accordance with defined data governance, and that data integrity is maintained.

What kind of work will you be doing?

Primary focus of this role will be :

• Assist in the configuration, customization and management of the applications in scope, working with IT colleagues and vendors to design, implement and test the changes required.
• Act as the first point of contact for issues reported and make sure they are logged into ServiceNow.
• Analyze, diagnose, and resolve issues, escalating more complex ones as needed
• Assist in creating training materials and other required documentation to improve user adoption and efficiency
• Manage of standard operations activities for the applications in scope.
• Perform system administration including enabling / disabling users, assigning / creating / maintaining security roles, supporting and training business users and monitoring system performance.
• Perform data analysis activities in collaboration with business stakeholders and other IT specialists.
• Plan and execute unit, regression, integration, and acceptance testing related to enhancements, changes, and upgrades of the applications in scope.

INTERACTIONS :

What Would Be the Perfect Qualifications?

PREFERRED QUALIFICATIONS :

BASIC QUALIFICATIONS :

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS :

Safety. Integrity. Respect. Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

OUR BEHAVIORS