Customer Onboarding Specialist Advisor (f / m / d) for SAP SaaS ERP / GROW

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll D

You will join the Business Suite – SAP SaaS ERP (GROW Journey) Delivery Team in MEE, where you’ll play a key role in shaping an exceptional customer onboarding experience. Our Onboarding Advisors support customers from contract signature through to initial value realization or successful go-live. This involves delivering guided journeys in close collaboration with account teams to ensure customers gain access, engage with enablement resources, prepare for project start, and minimize risks throughout the onboarding process and broader value lifecycle

As a Customer Onboarding Specialist Advisor / Associate Consultant (f / m / d) for SAP SaaS ERP / GROW, your responsibilities will include :

• Managing a portfolio of customer accounts with moderate complexity, guiding them through onboarding, implementation, and adoption processes aligned to their goals.
• Designing and delivering one-to-many onboarding engagements focused on activation and early success for specific customer segments.
• Supporting customers with initial setup and orientation, identifying and resolving early-stage blockers that may hinder adoption.
• Introducing key resources, setting onboarding expectations, and tailoring interactions to the customer's unique needs.
• Co-developing customer-facing best practice materials in collaboration with stakeholders across SAP.
• Advising on readiness across transformation, project management, and technology dimensions.
• Supporting enablement planning aligned to each customer’s business priorities.
• Planning and guiding the delivery of targeted onboarding content and resources.
• Communicating customer status, risks, and mitigation strategies effectively to internal and external stakeholders.
• Participating in and supporting customer enablement events as needed.
• Continuously growing your knowledge of SAP SaaS ERP and sharing expertise across the team.
• Collaborating closely with SAP sales and post-sales teams to ensure smooth customer handovers and alignment.
• Driving knowledge sharing across S / 4HANA Public Cloud topics and fostering learning within the team.

What You Bring

Career Development

This role offers growth potential into delivery and orchestration leadership within the MEE region. You may also progress into more specialized roles in line of business process consulting, supporting preferred success services and customer adoption.

Meet the Team

The SAP SaaS ERP (GROW Journey) Delivery Team MEE drives digital transformation and long-term customer success as part of SAP Customer Services & Delivery. We are a collaborative, inclusive team that values curiosity, trust, and diverse perspectives. Expect a supportive, international work environment with flat hierarchies, open communication, and a strong emphasis on personal and professional growth

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.