CX Marketing Solutions Engineer (Presales)

As a solution engineer, you have the chance to develop in a very broad spectrum, ranging from product expertise, customer interaction, communication and general IT market knowledge. Successful Solutions Engineers are highly talented individuals that develop and combine business knowledge with product expertise and have the possibility to develop a career in many different IT (and non-IT) functions. Also, they act as business partners within the Solution Engineering eco-system and are seen as trusted advisors by the Sales Community.

Make every customer interaction matter by connecting all your business data across marketing, sales, commerce, and service. Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional to help you create, manage, serve, and nurture lasting customer relationships.

Oracle Marketing is the most comprehensive, integrated marketing solution available to launch cross-channel marketing programs and unify all prospect and customer marketing signals in a single view. This solution helps generate a higher return on digital marketing investments, create customer loyalty through superior campaign performance, and unlock real-time performance decisions during critical campaign cycles.

The candidate we are looking for has solid professional experience in CX and ideally have expertise with Oracle’s CX Cloud suite, with focus on Marketing Automation product areas :

• Lifecycle value driven marketing and / or implementation experience in Oracle CX products like B2B Marketing (Eloqua) & B2C Marketing (Responsys) and Unity (Customer data platform)
• Should be aware of value driven marketing business flows
• Good techno-functional skills in Oracle Fusion Applications in Marketing area

The candidate should have experience on / worked with CRM software products (preferably : worked for implementation or support) as Sales Force Marketing Cloud, Adobe Marketo Engage, HubSpot Marketing Hub, and has a strong customer focus. He or she is comfortable in delivering presentations and is always looking to raise the bar of own skills and competencies.

In COE we believe it’s very important that the candidate has the characteristics to easily develop a presales mindset. This would mean that you feel responsible for making sure that the customer embraces the benefits of our solutions, based on your understanding of the real business needs of that customer. Your approach towards work is creative and you are proactive in coming up with solutions that lead to winning the deal. You possess a set of excellent communication skills which enable you to persuade every customer. You are an energetic and positive person, seeking to inspire colleagues and make our customers enthusiastic about our products.

Career Level - IC3