Customer Service Agent with German

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise : recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the ever-changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building long-term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Customer Service Agent with German

The Customer Service Agent will be part of a dynamic customer service team, ensuring high-quality support for clients and contributing to the company’s operational excellence.

Role Description :

• Provides daily customer support, following company standards and processes.
• Handles inquiries via phone, email, and chat in a professional and timely manner.
• Assists customers with orders, billing inquiries, product / service-related questions, and complaints.
• Investigates and resolves customer issues efficiently, escalating when necessary.
• Ensures that customer requests are processed accurately in internal systems.
• Collaborates with internal teams to ensure a seamless customer service experience.
• Provides customers with updates on order status, delivery timelines, and other service-related requests.
• Identifies recurring customer issues and suggests process improvements to optimize their experience.

Requirements :