Customer Quality Engineer

Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.

Garrett is the true pioneer of automotive turbocharging dating back more than 60 years and continues today as the world's leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology offerings.

Join our team as a Customer Quality Engineer Specialist!

Are you passionate about quality and customer satisfaction? We’re looking for a Customer Quality Engineer Specialist to be the first point of contact for our customers regarding quality issues. In this role, you’ll collect root cause analysis data, provide corrective feedback, and ensure our products meet the highest quality standards to minimize costs and maximize customer satisfaction.

What You'll Do :

• Customer Advocate : Represent clients’ interests regarding product quality from production to warranty period.
• Quality Control : Decide on the delivery status of products with quality issues impacting customers.
• Approval Processes : Coordinate plant activities and approval processes for new products as per client requirements.
• Actions : Implement actions specified by phases 5-9.
• Certification & Compliance : Participate in product modification certification processes, ensuring compliance with customer requirements.
• Incident Analysis : Lead teams to analyze incidents impacting clients and establish corrective actions.
• Immediate Action : Implement immediate protective actions upon receiving customer complaints.
• Cross-Plant Collaboration : Share information and problem-solving strategies with counterparts in other plants.
• Effectiveness Evaluation : Assess the effectiveness of corrective and preventive actions for customer-impacting defects.
• Product Analysis : Coordinate the analysis of products returned by customers and manage customer visits and factory audits.
• Reporting : Maintain and update the quality issues reporting system and client database.

What We Need :

BENEFITS

LEARN & DEVELOP

RELAX & WELL-BEING