Team Leader

Team Leader

Duties and Responsibilities :

• Building up and running operationally the customer care business (including customer service desk email / call, master data management, customer satisfaction surveys)
• Professional and disciplinary lead of the assigned teams
• Quality Assurance and responsibility for Target Delivery of the team (meeting qualitative and quantitative targets)
• Continuous performance monitoring and corrective support for Team members
• Planning and forecasting necessary capacities
• Continuous development / improvement of operational processes
• Delivering of reportings in line with deadlines
• Setting up new reportings when requested
• Administrating the reporting lists
• Participation / lead of local / international Projects
• Key Account of internal / external international clients
• Follow instructions of the management of the company

Other activities may be performed by the Employee upon the Employer request.

72535 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent