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Team Leader

Team Leader

AWP P&C SAINT OUEN SUCURSALA BUCURESTIRO
7 days ago
Job description

Team Leader

Duties and Responsibilities :

  • Building up and running operationally the customer care business (including customer service desk email / call, master data management, customer satisfaction surveys)
  • Professional and disciplinary lead of the assigned teams
  • Quality Assurance and responsibility for Target Delivery of the team (meeting qualitative and quantitative targets)
  • Continuous performance monitoring and corrective support for Team members
  • Planning and forecasting necessary capacities
  • Continuous development / improvement of operational processes
  • Delivering of reportings in line with deadlines
  • Setting up new reportings when requested
  • Administrating the reporting lists
  • Participation / lead of local / international Projects
  • Key Account of internal / external international clients
  • Follow instructions of the management of the company

Other activities may be performed by the Employee upon the Employer request.

72535 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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Team Leader • RO