CMDB Configuration Manager

Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

A CMDB configuration manager is responsible for maintaining and updating the configuration management database (CMDB) that contains information about the assets, services, and dependencies of an organization's IT infrastructure. The CMDB configuration manager ensures that the CMDB is accurate, complete, and consistent, and that it supports the IT service management (ITSM) processes and goals. He is responsible for good relations with stakeholders and facilitate them where possible.

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Responsibilities

• Accountable for the definition of and adherence to the (logical) CMDB and CSDM data model (in cooperation with the CSDM and CMDB Stewards)
• Establishing and maintaining the Configuration Management plan
• Accountable for determining and documenting ServiceNow specific principles (i.e. Authorization and Naming Conventions)
• Establish and enforce the policies, processes and standards for configuration management and CMDB usage (process owner)
• Accountable for the adherence to regulations, security & privacy policies & the defined target model (aka quality) incl. the LCM processes to manage CI data
• Analyze and report on the CMDB data quality, performance, and compliance for executives
• Facilitates and manages CMDB Audits by providing the relevant data to the relevant audit stakeholders
• Drive new initiatives to improve the overall data quality
• Advises teams and help them use the CMDB correctly
• The Config manager is the SPOC for the Business related to CMDB demands and to the ServiceNow Platform owner

Requirements

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