Support Analyst L2 with French

Support Analyst L2 with French

IT (Information Technology) Permanent contract Bucuresti, Bucuresti, Romania Hybrid Reference 25000D90 Start date 2025 / 09 / 01 Publication date 2025 / 06 / 16

Responsibilities

Societe Generale Global Solution Centre   (SG GSC)  acts as a business solution center for Societe Generale, one of the largest European financial groups. If you are looking for a great career opportunity within the IT world, then you are in the right place.

Our IT Filiere has over 800 IT professionals, delivering services on four perimeters : Retail Banking, Security and Infrastructure, Internal Support Applications, and Investment Banking. And our team is ready to expand and find new awesome colleagues to embark on this journey.

We want to provide you a meaningful career where you feel authentic and love your job. Day after day. Your tasks will be diverse but will have one thing in common : they will be useful to the community – on local levels and even global scales. Join us in shaping the world of tomorrow. The Future is You!

Specifically, you will be required to :

• Ensure the supervision and functional and application management of banking services and take charge of requests from Level 1 and Level 3;
• Take charge of incident management in conjunction with his team manager and other teams involved in the process;
• Provide ad hoc interventions to limit technical malfunctions
• Ensure the processing of requests for daily living and other ad hoc operating requests;
• Ensure the production of monitoring indicators for banking services within its scope;
• Ensure the implementation and updating of operational documentation related to the activity
• Ensure that the appropriate reports are written with your manager.
• The service mainly covers the production environment : Ensure daily support activities ;
• User support : requests for information or assistance regarding the use and operation of specific applications;
• Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners);
• Incident management, handling and monitoring until closure
• Participating in production monitoring committees and / or project committees;
• Maintaining up-to-date documentation (operating procedures, FAQs) and application contact list;
• Taking charge of ad hoc work and monitoring requests;
• Writing specific reports;
• Ensuring permanence on the perimeter according to established schedules and internal organization;
• Process Level 2 support requests (functional and technical requests via UNITY tickets - ACTA tickets)
• Reports on the progress of the actions put in place, informs and alerts his manager in the event of drift and delays in the actions taken to restore the quality of service in the long term.

Profile required

Why join us

SG GSC is a Great Place to Work certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits :