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Technical Operations Support - L2
Euronet – EFT SegmentBucharest, Bucharest, ROÎn urmă cu peste 30 de zile
Tip loc de muncă
- Quick Apply
Descrierea postuluiKnowledge of SQL is advantage A bachelor's degree is required; a degree in a technical field is a plus Fluent English Proficiency in the MS Office suite Prior experience in a Technical Helpdesk Support role is preferred Experience in Electronic Payments, Financial Services, Telecom, or a related industry is a plus Must have the legal right to work in the EU Motivated, proactive self-starter with a success-driven mindset and a willingness to learn epay Payment Products Strong teamwork ethos, with the ability to prioritize tasks and multitask effectively Excellent technical troubleshooting and analytical skills, applying a logical and disciplined approach Strong customer focus Demonstrates high professionalism and quality in all interactions, with keen attention to detail Subscription to a medical clinic Meal vouchers Shuttle bus service
Euronet is looking for a technical professional to join our Operations team as a 2nd level support specialist within our ePay business segment ( ePay website ).
This role involves investigating payment transaction incidents in Romania, troubleshooting issues, and escalating cases to 3rd level support when necessary.
KEY RESPONSIBILITIES :
- Generate reports from databases
- Investigate issues (error analysis, database queries, and trace analysis)
- Handle technical errors related to PIN codes (PIN issuance, redemption, usage checks, and cancellations)
- Accurately document incident causes, resolve issues, or escalate them to the development team with clear descriptors
- Ensure timely follow-ups on incidents, requesting updates when needed
- Regularly report work status to the Support Manager, providing dashboards and incident categorization in line with Support guidelines
Requirements
GENERAL REQUIREMENTS :
COMPETENCIES :
Benefits
Please ensure that your CV is submitted in English.
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