Principal Problem Manager, CSS Tech Delivery

You will be part of the Global Problem Management team for Customer Success Services (CSS), where the customer is at the forefront. Our Problem Management team provides meaningful Root Cause Analyses (RCAs) to customers, offering a detailed review of any disruptions to service. It is essential for the customer to understand the issue and have confidence that we have taken the necessary actions to prevent further incidents.

Additionally, our team collaborates with key stakeholders to enhance production, services, and processes, aiming to increase customer satisfaction.

Essential requirements :

• Hands-on experience in developing objects using Oracle SQL, PL / SQL, Unix, and WebLogic administration skills.
• Strong knowledge and hands-on experience with OCI architecture and building, deploying core OCI services / components.
• Solid hands-on experience in Middleware environment administration (install, configure, migrations, tuning, patching, administration & monitoring) on middleware platforms such as Oracle SOA, ODI, MFT, and OIC.
• Strong customer interactions and service orientation to understand customers' critical situations, provide appropriate responses, and mobilize organizational resources while setting realistic expectations for customers.
• Strong DBA performance tuning skills.
• Exceptional problem-solving, strategic thinking, and decision-making abilities to troubleshoot complex technical issues.
• Excellent competency in written and oral English communication.

Career Level - IC4

You will be part of the Global Problem Management team for Customer Success Services (CSS), where the customer is at the forefront. Our Problem Management team provides meaningful Root Cause Analyses (RCAs) to customers, offering a detailed review of any disruptions to service. It is essential for the customer to understand the issue and have confidence that we have taken the necessary actions to prevent further incidents.

Additionally, our team collaborates with key stakeholders to enhance production, services, and processes, aiming to increase customer satisfaction.

Essential requirements :

Career Level - IC4