Client Delivery Manager

About Chain IQ

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies.

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

Join our Team

It is an exciting time at Chain IQ and our team in  Bucharest is seeking a highly motivated Client Delivery Manager to stregthen our EMEA Client Engagement Team .

Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

Role Purpose

In this pivotal role supporting our EMEA team, you will serve as a Client Delivery Manager , working directly with key accounts. You will collaborate directly with Client Engagement Managers as well as with our operational and functional teams globally to ensure seamless service delivery, client success, and operational excellence. Successful candidates will combine strong project management skills, consulting or corporate experience in either procurement or finance, with exceptional communication abilities and a proactive, hands-on mentality.

You will support the development and execution of strategic plans, resolve complex issues with a hands-on approach, and champion continuous improvement using data-driven insights. Working closely with both internal teams and client stakeholders, you will ensure resources align with business priorities and profitability targets.

Responsibilities

We are currently seeking a  Client Delivery Manager to join the EMEA Client Engagement team. We’re seeking top talent with a consulting mindset, operational expertise, and a passion for managing international client accounts.

Main responsibilities will include :

• Oversee and support client relationships — ensuring consistent delivery of value and operational excellence.
• Identify growth opportunities and contribute to client success initiatives.
• Co-manage relationships with client organizations and senior stakeholders.
• Set up and maintain governance structures to monitor performance and manage risk.
• Enforce data quality standards in reporting, flagging service quality issues.
• Prepare and present monthly reports and execute corrective actions.
• Flag and manage resourcing issues to ensure both quantity and quality needs are met.
• Participate in internal huddles to ensure seamless alignment between teams.

Requirements :

We are Great Place To Work® certified  in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China.

We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored.

Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs.

Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates.

Important notice to Employment Businesses / Agencies :

CHAIN IQ does not accept referrals from employment businesses and / or employment agencies in respect of the vacancies posted on this site. All employment businesses / agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business / agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses / agencies in respect of the vacancies posted on this site