IT Governance Manager

JOB DESCRIPTION

Who we are

By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.

This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.

What you’ll be doing

• Establishing and maintaining a robust governance framework for service delivery operations.
• Managing document reviews and changes to standard operating procedures.
• Identifying risks and vulnerabilities in service delivery and implementing mitigation strategies.
• Overseeing governance for automation project execution.
• Facilitating service delivery audits and supporting successful ISO certifications (ISO 9001, ISO 20000-1, ISO 27001, ISO 22301).
• Tracking and analyzing key performance indicators (KPIs) to assess and improve service delivery performance.
• Contributing insights and recommendations during service reviews to enhance processes.
• Ensuring compliance with regulatory requirements, industry standards, and internal policies.
• Developing and managing a governance framework aligned with organizational goals.
• Establishing a governance structure that ensures platforms and tools support business outcomes.
• Collaborating on business continuity policies, recovery strategies, and ensuring IT platforms meet those requirements.
• Ensuring utilization tracking across cross-functional teams.

What You’ll Bring Along

Document

What’s in it for you

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

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What’s in it for you

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

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