Are you at the beginning of your professional journey and looking to build a career in the digital world? We are currently seeking motivated, detail-oriented individuals with 0–2 years of experience in customer support.
Office Location : Bucharest, Pipera, Sector 2
Work location : full time on site
Work schedule : full coverage over 24 h / 7 days a week; 4 shifts
Collaboration Type : Individual Labor Contract
Please note that only candidates based in Romania will be taken into consideration.
Tasks
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- This job may require working a 24 / 7 schedule with alternating shifts and daily review of online content that may be highly egregious / sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Requirements
Minimum qualifications
Any Graduate (PG an added advantage)Freshers are eligibleFluent in Read / Write in English & second language (French, Italian or Dutch)Preferred qualifications
Effective probing skills and analyzing / understanding skillsProblem solving skills with customer centric approachMust be able to work on a flexible schedule (including weekend shift work)Benefits
Attractive salary.Stable job offers - employment contract.Work in a multicultural environment;Various trainings (initiating, soft skills).Possibility of development;Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).Next generation matchmaking - fast, accurate and 100% digital.