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Job in Germany : IT Support 2nd Level (m / f / d)

Job in Germany : IT Support 2nd Level (m / f / d)

Stadt Bietigheim-Bissingenromania
În urmă cu peste 30 de zile
Descrierea postului

Bietigheim-Bissingen is a city with many talents that makes something of itself - and produces great things. We in the city administration are also passionate about our diverse tasks. We tackle these together - whether in the organization, in the kindergarten or at the building yard. Together with a strong network of people, associations and organizations, we create the right solutions. So that our city becomes a little better every day.

FIND OUT MORE HERE

We are looking for you to join our IT team as soon as possible as

IT administrator (m / f / d) 2nd level support

How you make the city here :

  • First point of contact for complex IT problems in 2nd level support and close cooperation with 1st level support
  • Analyzing faults, identifying their causes and developing sustainable solutions
  • Documentation of troubleshooting and coordination
  • Support and optimization of specialist applications and organization of smooth operation
  • Installation, configuration and updating of Microsoft Windows standard and specialist applications in the client and server environment
  • Planning, testing and supporting the roll-out of specialist applications, including software updates and client deployments
  • Close collaboration with the specialist departments and IT teams to ensure a smooth implementation
  • Creation and maintenance of practical documentation, instructions and knowlege base articles for 1st level support
  • Support in the planning and implementation of IT projects

The scope of duties is subject to change.

What makes you special :

  • A Bachelor of Arts degree in Digital Administration Management, a degree / university degree in the field of IT or relevant completed IT training with several years of professional experience in the area of responsibility
  • Several years of experience in IT support, ideally in 2nd level support for specialist applications
  • Confident handling of MS Office products and experience with ticket and remote management systems
  • Basic knowledge of Windows client-server architecture, Active Directory (user management, group policies) and a basic understanding of network infrastructures
  • Experience with municipal specialist applications or administration systems (e.g. SAP, document management or GIS systems) is an advantage
  • Ideally knowledge of automation and scripting (e.g. PowerShell, Python)
  • You work in an analytical, structured and solution-oriented manner
  • You have a confident manner and are service-oriented; you also have a strong understanding of public administration processes
  • You are a team player (m / f / d), maintain an overview even under pressure and are open to new technologies
  • Self-initiative and a willingness to continuously develop your skills

    • Made for you :

  • If the personal requirements are met, a permanent position up to pay group 10 TVöD-V or pay group A 11 LBesGBW
  • A responsible and varied job in the public sector with long-term prospects
  • A motivated and collegial team that works together on modern IT solutions for the city administration
  • Regular training for your professional and personal development
  • Flexible working hours and the option to work from home
  • Remuneration according to TVöD with attractive additional benefits, such as a company pension scheme and a job ticket for local public transport

    • Are you a problem solver (m / f / d) with a passion for IT systems and want to play an active role in the digital transformation of the city administration? Then you've come to the right place! We offer you a responsible role in a modern and secure public working environment. To strengthen our IT team, we are looking for you as a 2nd level support specialist for specialist applications.

    Until 11.06.2025.

    More information :

    Telephone information on the field of work :

    07142 74-217 - Mr. Maier

    Information on personnel law issues :

    07142 74-213 - Ms. Konrad

    Data protection Imprint

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