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Collections Process Associate
CapgeminiIasi, ROÎn urmă cu peste 30 de zile
Descrierea postuluiMonitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments; Investigating and resolving unapplied payments; Initiating refunds for the overpayments; Updating account status records and collection efforts; Reporting on collections activity and accounts receivables status.
Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
- Level of languages : English-min B1+ level, Spanish B2 level;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude;
- Highschool diploma is mandatory;
Job Responsibilities
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