Consulting Project Principal Consultant

About the Job :

The Service Delivery Manager (SDM) is the primary point of contact responsible for the overall delivery and customer satisfaction of managed services engagements for assigned accounts. The SDM develops a “trusted advisor” relationship with key stakeholders and develops and leads the overall on-going operational management for the Oracle MS4I Communications applications. This is a key role with both customer facing and internal management responsibilities. The Job duties are varied, complex and require exceptional judgement.

Key Objectives :

• Develop an excellent working relationship with the client and become a “trusted advisor”.
• Provide Service Delivery Governance to meet customer needs while using resources optimally and efficiently to deliver the required services
• Ensure a single point of accountability for success of the Managed Services organization with our customers
• Maintain a high level of client satisfaction with Oracle products and services.
• Interface at the highest levels both internally and with Client teams.
• Ensure client renews and extends their contractual relationship with Oracle.
• Help drive consistency of approach to bring benefits to all clients
• Provide feedback and internal development support to grow the Managed Services practice within MS4I.

About you :

Career Level - IC3