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Consulting Project Principal Consultant

Consulting Project Principal Consultant

OracleRomania
14 days ago
Job description

About the Job :

The Service Delivery Manager (SDM) is the primary point of contact responsible for the overall delivery and customer satisfaction of managed services engagements for assigned accounts. The SDM develops a “trusted advisor” relationship with key stakeholders and develops and leads the overall on-going operational management for the Oracle MS4I Communications applications. This is a key role with both customer facing and internal management responsibilities. The Job duties are varied, complex and require exceptional judgement.

Key Objectives :

  • Develop an excellent working relationship with the client and become a “trusted advisor”.
  • Provide Service Delivery Governance to meet customer needs while using resources optimally and efficiently to deliver the required services
  • Ensure a single point of accountability for success of the Managed Services organization with our customers
  • Maintain a high level of client satisfaction with Oracle products and services.
  • Interface at the highest levels both internally and with Client teams.
  • Ensure client renews and extends their contractual relationship with Oracle.
  • Help drive consistency of approach to bring benefits to all clients
  • Provide feedback and internal development support to grow the Managed Services practice within MS4I.

About you :

  • You have a Bachelor or Master’s degree or equivalent experience.
  • You have at least 5 years professional experience in an operations management role.
  • You have experience in delivery management of multiple concurrent and / or large accounts.
  • You are a skilled communicator with direct customer facing or consulting roles at a senior level.
  • You have demonstrated analytical ability and can present complex topics to a variety of audiences with a clarity appropriate to their seniority.
  • You are a critical and strategic thinker.
  • You have a demonstrated history of success in similar roles.
  • You have led internal teams, managed performance and aligned staffing to achieve results for both long term and short term goals.
  • PMP (Project Management Professional) and ITIL v4 foundation certification is a plus.

    • Career Level - IC3

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