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Identity Service Manager

PwCBucharest

În urmă cu peste 30 de zile

Descrierea postului

Description

Summary

Preferred Qualifications : Minimum 7-10 year(s) of progressive professional roles involving information

security and / or IT management with strong project management and customer service experience.

Excellent communication, written and presentation skills. Attention to detail, organized, and can work

independently and collaboratively.

Degree Preferred : Bachelor's degree or higher

Required Skills :

Understanding of Identity management technologies and protocols, including PKI and encryption
methodologies.
Basic understanding of cybersecurity concepts, data protection, privacy policies, and crossborder data regulations.
Technical Project Management Experience
Problem Management Experience
Analytical
Service Now Tool (manage and track customer requests)
Google and MS Suite
Azure DevOps (manage and track customer requests)
Customer Service
Excellent Communication, Written Skills, and Presentation Skills
Management of Customer Requests
Can work independently and with minimal supervision
Collaborate well with others
Organization and Prioritization
Attention to Details
Problem Solver
Good to Have :
Familiarity with advanced encryption techniques and digital certificate management.
Knowledge of identity frameworks, industry best practices, and regulatory compliance.
Cybersecurity certifications.

Service Manager Responsibilities :

Serve as the Service Management Representative for the Enterprise Identity team services

partnering closely with the team leads from each service

Manage and track all requests for the Enterprise Identity team services in ServiceNow and Azure

DevOps adhering to the process and timeline

Build relationships with global customers to understand their needs and expectations

Own and drive customer demands, expectations and communication

Schedule and host meetings with global customers to share status, objectives and to seek

feedback on service performance and capabilities

Create weekly communications for the Enterprise Identity team services to share upcoming

technical changes with release notes, ex. upgrades, process change, etc. with customers

Resolve complex problems by continuously applying significant independent judgment and by

collaborating with others including engineering teams, architecture teams, network teams, digital

teams, business teams, etc.

Maintain vendor relationships, ensuring value, performance and quality metrics are delivered

Budget and metrics management for the Enterprise Identity team services

Deputy Responsibilities :

Support the regional leader in managing, maintaining, securing, and supporting Identity services

across member firms.

Handle PKI / certificate management duties, addressing escalations and service disruptions to

ensure seamless operations.

Represent PKI services during PI planning meetings to align with strategic goals.

Develop and manage the Identity pillar training curriculum.

Foster continuous improvement by identifying and implementing process enhancements for

services.

Engage with territory stakeholders to align with their long-term goals and requirements.

Collaborate with vendors to ensure value delivery, technology performance, and metrics are met.

Tackle additional projects or responsibilities as directed by the leadership, focusing on enhancing

PKI, Identity services or regional priorities.

Coordinate with cross-functional teams to execute initiatives tailored to regional needs and

strategic objectives.

Monitor and report on regional performance metrics to provide leadership with insightful strategic

decision-making data

Service • Bucharest