Identity Service Manager

Description

Summary

Preferred Qualifications : Minimum 7-10 year(s) of progressive professional roles involving information

security and / or IT management with strong project management and customer service experience.

Excellent communication, written and presentation skills. Attention to detail, organized, and can work

independently and collaboratively.

Degree Preferred : Bachelor's degree or higher

Required Skills :

• Understanding of Identity management technologies and protocols, including PKI and encryption
• methodologies.
• Basic understanding of cybersecurity concepts, data protection, privacy policies, and crossborder data regulations.
• Technical Project Management Experience
• Problem Management Experience
• Analytical
• Service Now Tool (manage and track customer requests)
• Google and MS Suite
• Azure DevOps (manage and track customer requests)
• Customer Service
• Excellent Communication, Written Skills, and Presentation Skills
• Management of Customer Requests
• Can work independently and with minimal supervision
• Collaborate well with others
• Organization and Prioritization
• Attention to Details
• Problem Solver
• Good to Have :
• Familiarity with advanced encryption techniques and digital certificate management.
• Knowledge of identity frameworks, industry best practices, and regulatory compliance.
• Cybersecurity certifications.

Service Manager Responsibilities :

Deputy Responsibilities :