Siebel Application Support Specialist

Position Description :

We are seeking a Siebel Support Specialist to provide Level 2 and 3 application support for CRM-related systems. The role involves incident analysis, issue resolution, and close collaboration with development, infrastructure, and business teams.

Your future duties and responsibilities :

• Provide L2 / L3 support for a Siebel Application in Banking Industry
• Troubleshoot and resolve issues related to Siebel Workflows, Business Components, Integration Objects, EAI and eScript
• Very closely with business users representatives, developers and infrastructure team to diagnose and resolve incidents
• Perform root cause analysis (RCA) and implement long-term fixes for recurring issues
• Participate in on-call support and week-end maintenance activities as required

Required qualifications to be successful in this role :

Strong knowledge of Siebel on DEV / Configuration area

Understanding of Oracle / DB2 / SQL databases, Siebel Data Model

Knowledge of the Siebel Product Configurator and Siebel Open UI

Experience in troubleshooting Siebel EAI (Web Services, MQ, REST)

Good level of French

What you’ll find at CGI :

Financial Perks : Invest in your future with a share purchase plan co-funded by CGI, and the flexibility to cash in at any time

Full Healthcare Package : Take care of yourself and your family with our healthcare and dental subscription, and life insurance covering medical needs for both you and your children.

Convenient Online Platform : Explore the Benefit online platform, where you can easily book, get tickets, access online courses, receive meal vouchers, arrange medical services, and explore hobby facilities.

Continuous Learning : Shape your skills based on your interests through our internal Learning Platform : CGI Academia. Learn up to 9 different languages with goFLUENT on CGI Academia.

Mental Health Support : Benefit from our Member Assistance Program (MAP) - a confidential support service that helps you tackle professional and personal challenges at no cost to you.

Library at Office’s Doorstep : Immerse yourself in knowledge with Bookster, the first public modern library delivering books right to the company’s door.

Rewards for Referrals : Extend your network – refer your friends and earn a bonus through our rewarded referral program.

Volunteer Opportunities : Make a positive impact by enrolling in CGI for Good, our internal platform, participating in various volunteering activities.

Leave Policy : Enjoy between 21 to 24 days of leave, depending on your seniority

Accessible Office Location : Join us in Bucharest, at The Bridge Building, near Grozavesti metro station, away from the crowded areas, where you'll find a friendly working environment.

Flexible Work Setup : Enjoy the best of both advantages with our hybrid work model.

LI-IG

Skills :

French

Siebel