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Siebel Application Support Specialist

Siebel Application Support Specialist

CGIBucharest, Romania
În urmă cu 5 zile
Descrierea postului

Position Description :

We are seeking a Siebel Support Specialist to provide Level 2 and 3 application support for CRM-related systems. The role involves incident analysis, issue resolution, and close collaboration with development, infrastructure, and business teams.

Your future duties and responsibilities :

  • Provide L2 / L3 support for a Siebel Application in Banking Industry
  • Troubleshoot and resolve issues related to Siebel Workflows, Business Components, Integration Objects, EAI and eScript
  • Very closely with business users representatives, developers and infrastructure team to diagnose and resolve incidents
  • Perform root cause analysis (RCA) and implement long-term fixes for recurring issues
  • Participate in on-call support and week-end maintenance activities as required

Required qualifications to be successful in this role :

  • Strong knowledge of Siebel on DEV / Configuration area
  • Understanding of Oracle / DB2 / SQL databases, Siebel Data Model
  • Knowledge of the Siebel Product Configurator and Siebel Open UI
  • Experience in troubleshooting Siebel EAI (Web Services, MQ, REST)
  • Good level of French
  • What you’ll find at CGI :

  • Financial Perks : Invest in your future with a share purchase plan co-funded by CGI, and the flexibility to cash in at any time
  • Full Healthcare Package : Take care of yourself and your family with our healthcare and dental subscription, and life insurance covering medical needs for both you and your children.
  • Convenient Online Platform : Explore the Benefit online platform, where you can easily book, get tickets, access online courses, receive meal vouchers, arrange medical services, and explore hobby facilities.
  • Continuous Learning : Shape your skills based on your interests through our internal Learning Platform : CGI Academia. Learn up to 9 different languages with goFLUENT on CGI Academia.
  • Mental Health Support : Benefit from our Member Assistance Program (MAP) - a confidential support service that helps you tackle professional and personal challenges at no cost to you.
  • Library at Office’s Doorstep : Immerse yourself in knowledge with Bookster, the first public modern library delivering books right to the company’s door.
  • Rewards for Referrals : Extend your network – refer your friends and earn a bonus through our rewarded referral program.
  • Volunteer Opportunities : Make a positive impact by enrolling in CGI for Good, our internal platform, participating in various volunteering activities.
  • Leave Policy : Enjoy between 21 to 24 days of leave, depending on your seniority
  • Accessible Office Location : Join us in Bucharest, at The Bridge Building, near Grozavesti metro station, away from the crowded areas, where you'll find a friendly working environment.
  • Flexible Work Setup : Enjoy the best of both advantages with our hybrid work model.
  • LI-IG

    Skills :
  • French
  • Siebel
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    Siebel Application Support Specialist • Bucharest, Romania