Position Description :
We are seeking a Siebel Support Specialist to provide Level 2 and 3 application support for CRM-related systems. The role involves incident analysis, issue resolution, and close collaboration with development, infrastructure, and business teams.
Your future duties and responsibilities :
- Provide L2 / L3 support for a Siebel Application in Banking Industry
- Troubleshoot and resolve issues related to Siebel Workflows, Business Components, Integration Objects, EAI and eScript
- Very closely with business users representatives, developers and infrastructure team to diagnose and resolve incidents
- Perform root cause analysis (RCA) and implement long-term fixes for recurring issues
- Participate in on-call support and week-end maintenance activities as required
Required qualifications to be successful in this role :
Strong knowledge of Siebel on DEV / Configuration areaUnderstanding of Oracle / DB2 / SQL databases, Siebel Data ModelKnowledge of the Siebel Product Configurator and Siebel Open UIExperience in troubleshooting Siebel EAI (Web Services, MQ, REST)Good level of FrenchWhat you’ll find at CGI :
Financial Perks : Invest in your future with a share purchase plan co-funded by CGI, and the flexibility to cash in at any timeFull Healthcare Package : Take care of yourself and your family with our healthcare and dental subscription, and life insurance covering medical needs for both you and your children.Convenient Online Platform : Explore the Benefit online platform, where you can easily book, get tickets, access online courses, receive meal vouchers, arrange medical services, and explore hobby facilities.Continuous Learning : Shape your skills based on your interests through our internal Learning Platform : CGI Academia. Learn up to 9 different languages with goFLUENT on CGI Academia.Mental Health Support : Benefit from our Member Assistance Program (MAP) - a confidential support service that helps you tackle professional and personal challenges at no cost to you.Library at Office’s Doorstep : Immerse yourself in knowledge with Bookster, the first public modern library delivering books right to the company’s door.Rewards for Referrals : Extend your network – refer your friends and earn a bonus through our rewarded referral program.Volunteer Opportunities : Make a positive impact by enrolling in CGI for Good, our internal platform, participating in various volunteering activities.Leave Policy : Enjoy between 21 to 24 days of leave, depending on your seniorityAccessible Office Location : Join us in Bucharest, at The Bridge Building, near Grozavesti metro station, away from the crowded areas, where you'll find a friendly working environment.Flexible Work Setup : Enjoy the best of both advantages with our hybrid work model.LI-IG
Skills :
FrenchSiebel