About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR / MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, More information is available at
Role Responsibilities
- Review security-related events and assess their risk and validity based on available telemetry from network, endpoint, and global threat intelligence information in order to provide clients with concise, detailed, and well-written incident reports, root causes identification, and remediation recommendations
- Provide customers with understandable context around their security environment and threats
- Interface with clients to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its value
- Work with client and internal Secureworks incident response teams to resolve ongoing intrusions, malware outbreaks, and other security incidents
- Provide mentorship to Secureworks team members and clients on security strategy, tactics, techniques, and procedures
Good experience with and excellent understanding of :
Security mechanism build within Operating systemsFundamental Internet protocols, services and technologies ( HTTP / HTTPS, DNS, SMTP, SSH, LDAP, TCP / IP, UDP, ICMP, JSON, REST, etc.)Common security controls ( firewalls, proxies, IDS / IPS, WAF, etc.)Experience with and strong understanding of :
Performing both endpoint and network-based investigationsReviewing logs to identify evidence of past intrusionsPivot off indicators within networks to identify the scope and breadth of attacksMalware and exploit kit functionalityOperating system and application exploitsLateral movement, living-off-the-land, and persistence establishment mechanismsDetection of anomalous system activity3-5 years of relevant experience or equivalent combination of education and work experience :Completion of a Bachelor’s degree or equivalent program in Computer Science, Network Security, Information Security or other applicable field and 3-5 years of work experience in the fieldPreferred Skills
Strong technical communication skills, both written and verbalAttention to detail and great organizational and time management skillsExcellent problem-solving skills that would allow for the ability to diagnose and troubleshoot technical issuesClient-focused with a passion for delivering service excellenceWorking Hours
24x7 (12 hours shifts)Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?
Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spiritEmployee-led diversity and inclusion networks that build community and provide education and advocacyAnnual charity and fundraising initiatives and volunteer days for employees to support local communitiesGlobal employee sustainability initiatives to reduce our environmental footprintGlobal fitness and trivia competitions to keep our bodies and minds sharpGlobal wellbeing days for employees to relax and rechargeMonthly wellbeing webinars and training to support employee health and wellbeing