What to expect :
- Fault management for mobile online service development.
- Lifecycle management of vehicle projects for all defects (prioritization, clarification, forwarding, etc.).
- Maintenance of the defect database.
- Participation in customer meetings (status reports, identification of "showstoppers").
- Management of international distributed teams (tickets and reports verification).
- Checking the quality of changes and problems description.
What you bring along :
You have a degree in the fields of Economics, Human resources or Technical.Experience in Customer support field (or similar) and problem management systems for minimum 2 years.Good communication and assertive attitude.Good understanding of concepts like processes and product life cycle .Technical know-how not really necessary, but does no harm.Advanced English language knowledge are required, German nice to have.What we offer :
Mentoring program Flexible working hours Training on-the Job Attractive compensation Bonuses Team-oriented work Mentoring program Flexible working hours Training on-the Job Attractive compensation Bonuses Team-oriented work