Dispute Management Senior Process Associate with German

Short Description

Dispute Management Senior Process Associate with German

Qualifications

Languages : English - B2 level, German B2 level

Highschool diploma is mandatory

Microsoft Excel skills

Customer service skills

Strong interpersonal and negotiation skills

Team player attitude

Minimum 6 months of experience in financial area (O2C roles preferably)

Job Responsibilities

Responsible for chasing outstanding invoices from customers of our clients

Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively

Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt

Manages an AR portfolio. Responsible for achieving cash collection and ageing targets

Negotiates, implements and documents payment solutions with customers

Builds and maintains strong relationships with external customers

Escalates disputes and protracted nonpayment situations in accordance with engagement policies

Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions

Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio