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Premier Support Technical Specialist with French

LenovoBucharest, Romania

În urmă cu 10 zile

Descrierea postului

Description and Requirements

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in France. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine.

What You’ll Do :

Diagnose and resolve hardware / software issues remotely via phone and email
Perform effective troubleshooting across Lenovo’s client product portfolio (notebooks, desktops, monitors, smart devices)
Dispatch parts and coordinate with field engineers for onsite repairs
Collaborate with Technical Account Managers to ensure timely case resolution
Deliver top-tier customer communication and case management from start to finish
Educate customers using your expertise and Lenovo’s documentation
Share insights on recurring issues to improve team knowledge
Take ownership of your workload and drive cases to closure

What You Bring :

Solid knowledge of Windows OS and Microsoft products

Strong problem-solving and prioritization skills

Excellent verbal and written communication in French (business fluent)

Ability to view issues from multiple perspectives

Proactive mindset and eagerness to learn

Nice-to-Haves :

Experience in IT services or working with field service providers

Proven troubleshooting skills across hardware and software platforms

What We Offer :

Mentorship from senior Program Managers

Exposure to global projects and teams

Opportunities for career growth and development

Annual salary review and performance-based bonuses

Extra vacation days based on years of service

2 sick days annually

Additional paid leave for Public Holidays that fall on weekends

Additional paid leave for parents

Diverse, inclusive international team

Hybrid work model with flexible hours

Ready to Elevate Your Career? Join a global tech leader where innovation meets customer excellence. Apply now and become part of a team that’s redefining support—one solution at a time.

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