iHCM Client Service Consultant

Position Description

KEY DUTIES / TASKS :

• Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
• Communicate with the internal stakeholders managing the other integration components (Celergo Service teams, Payroll Partners) / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
• Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
• Function as a liaison between the client and the integration components by coordinating the steps towards understanding and resolving any issue raised
• Develop and maintain excellent relationships based on trust and credibility with all our customers and internal stakeholders
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Work with implementation and product development teams around the globe to identify and report defects and enhancement needs
• Maintain and contribute to the Knowledge Base library
• Work closely with the team and support in training and assessing new recruits
• Adhere to ADP standards, policies and methodologies in all areas of business
• Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
• Giving advice to clients to optimize their use of the product
• Adjust set up of the product when requested
• Ability to influence and guide clients to ADP best practice and standard solution adoption

REQUIREMENTS :