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Last updated: 5 days ago
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2innovate IT Consulting GmbHromaniaThis job offer is not available in your country.
Part-Time French Player Support
PTWRO5 days ago
Job type
- Remote
Job descriptionFluency in the language you are applying for & English, particularly reading & writing. Excellent attention to detail, strong communication skills, and knowledge of Computers. Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team. A logical, methodical approach with good analytical and problem-solving skills. Excellent observation and attention to detail skills with patience, perseverance, and good concentration. Experience in playing consoles and or PC gaming is advantageous. Be comfortable discussing technical faults / issues relating to game consoles / PCs. Be able to attend two weeks full-time training held between 09 : 00 - 18 : 00 GMT. An internet speed minimum of 10 Mb / s download and 1.7 Mb / s upload internationally. A minimum of 4 GB RAM memory. Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS. An i5 processor (2,4 GHz or faster), or better / similar, max. 3 years old. A screen with at least a 1080p Full HD display. External monitors are acceptable. A (smart)phone usable for two-factor authentication that runs at least : Android 9 or newer. Apple iOS 15 or newer. Your own Webcam, Headset and Laptop / PC. Your own separate and private working area with a comfortable table and chair.
Title : Player Support Advocate
Location : Remote | Work from Home
Hours : Part-Time
Familiarisation / Training : Fully Paid
Start Date : December - January
What you’ll be doing :
- Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
- Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
- Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
- Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
- Working with your colleagues across the wider global customer community to identify trends in customer queries.
Requirements
PC requirements :