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ERC Group GmbHIași, RomaniaCustomer Support Consultant with German (f / m / d)
awinIași, Iași, RomaniaPurpose of Position
As Customer Support Consultant, you will ensure fast and comprehensive ticket response, deeply understanding VIP client’s needs and frustrations within the Global Live Support Team. The team works in sync with the other Platform Services subteams and collaborates with other network support functions to optimise the available content and tools for our customers. A fantastic opportunity to be part of a global, fast paced and dynamic team who are passionate to help progress the brands of the future!
Key Tasks
- Managing requests from VIP Platform Services customers (including programmes managed by strategic agencies,
top performers or other customers we deem high potential), such as those relating to programme development or
management with the help of other support teams (finance, technical).
issues.
satisfaction, help with translation.
management of customer requests.
Skills & Expertise
Our Offer
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.