This job offer is not available in your country.
Customer Support Consultant with German (f / m / d)
awinIași, Iași, Romania4 days ago
Job descriptionAdministering customers accounts under the credit control team's supervision and helping to resolve financial Assisting with the management of programme upsells, retention and closures. Handling projects to update the content available for the clients and internal tools to improve support and client Keeping constantly informed about the upgrades of functionalities and internal processes relating to the Fluent in English and German (written and spoken), other language skills would be appreciated Excellent customer service skills Ability to see the bigger picture and identify areas of opportunity and risk Committed to growing the service division as quickly as possible, providing friendly and efficient support Seeks ownership and readily accepts accountability Excellent time management and organizational skills to maintain own workflow and meet deadlines Confident and excellent communicator with a keen attention to detail Fast learner and eager to deepen knowledge and understanding Numerate with a good level of knowledge of MS Office packages Enthusiastic, committed and an epic amount of tenacity! Flexi-Week and Work-Life Balance : We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. Flexi-Office : We offer an international culture and flexibility through our Flexi-Office and hybrid / remote work possibilities to work across Awin regions Health & Well Being : With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. . Development : We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Remote Working Allowance : You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. Appreciation : Thank and reward colleagues by sending them a voucher through our peer-to-peer program. We are hiring in multiple countries, additional benefits in terms of health, well being, security and more will be discussed further upon first initial interview with the talent team.
Purpose of Position
As Customer Support Consultant, you will ensure fast and comprehensive ticket response, deeply understanding VIP client’s needs and frustrations within the Global Live Support Team. The team works in sync with the other Platform Services subteams and collaborates with other network support functions to optimise the available content and tools for our customers. A fantastic opportunity to be part of a global, fast paced and dynamic team who are passionate to help progress the brands of the future!
Key Tasks
- Managing requests from VIP Platform Services customers (including programmes managed by strategic agencies,
top performers or other customers we deem high potential), such as those relating to programme development or
management with the help of other support teams (finance, technical).
issues.
satisfaction, help with translation.
management of customer requests.
Skills & Expertise
Our Offer
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Create a job alert for this search
Customer Consultant • Iași, Iași, Romania
Related jobs
Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions.Candidates and clients come to us as we take the time to really understand their needs.We are...Show moreLast updated: 30+ days ago
Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise : recruitment and selection, personnel leasing, assessment cent...Show moreLast updated: 30+ days ago
.NET Developer with German
NTT DATACluj, Timisoara, Remote, Iasi, Sibiu, Brasov, Bucuresti, Romania Our client is a leading company in the reinsurance industry, specializing in developing innovative software solutions.We focus on building robust, browser-based applications and scalable backend se...Show moreLast updated: 30+ days ago
Accounts Payable Specialist with Slovak (hybrid)
HORNBACHIași, RO EEE none repeat scroll 0% 0%; line-height : 30px; padding : 0px 10px; color : #AAA;font-family : "verdana",Open Sans,sans-serif.
}.ReqDescription { max-width : 100%; height : auto; align...Show moreLast updated: 30+ days ago
Customer Services Advisor - Contact Center Iasi
UniCreditRomania, Iași Ce responsabilitati vei avea in acest rol : .Pentru a ocupa acest rol ai nevoie de : .Show moreLast updated: 16 days ago
- Promoted
Customer Support Representative (German)
David Kennedy RecruitmentIași, Iași County, Romania David Kennedy Recruitment is working with a leading BPO company who are looking to recruit a German speaking Customer Support Representative for their offices in Romania.
Position : Customer Support ...Show moreLast updated: 24 days ago
Customer Service Specialist with German (Hybrid)
Conduent Business ServicesIasi, Iasi, Romania Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clien...Show moreLast updated: 14 days ago
Customer Care Representative - German - Romania
JUJURIași, Iași County, .ROQuick Apply
Associate Support Consultant
BaswareIași Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty.We work to resolve customer cases and incidents to enable our customers to use Baswar...Show moreLast updated: 30+ days ago
Microsoft Consultant
Sales ConsultingIași, Iași County, ROQuick Apply
Technical Support Manager
TractableIași, Romania Tractable is an Artificial Intelligence company bringing the speed and insight of Applied AI to visual assessment.Trained on millions of data points, our AI-powered solutions connect everyone invol...Show moreLast updated: 14 days ago
Assistant Department Manager Main Cash Administration (m / f / d)
Peek & Cloppenburg SRLIași, RO Assistant Department Manager Main Cash Administration (m / f / d) Assistant Department Manager Main Cash Administration (m / f / d).
Over 160 stores, 16,000 employees, 120 years’ experience : at the internat...Show moreLast updated: 16 days ago
Team Leader SAP SuccessFactors
SIX Payment ServicesRomania, Iasi Team Leader SAP SuccessFactors.Date posted 11 / 24 / Location Lisbon | Portugal, Brasov | Romania, Timișoara | Romania, Bucuresti | Romania, Iasi | Romania, | Portugal, Bucharest | Romania Company Wor...Show moreLast updated: 30+ days ago
Technical Support Engineer (Scripting, SQL, RestAPI, DotNet) - Remote in Romania
EurofinsIași, IS, RO Where will you be based and what business will you support?.Any Romania based location is best for us, as the job is 100% remotely available for our business in Romania.
Minimum 4 years of experienc...Show moreLast updated: 12 days ago
Collections and Disputes Senior Process Associate with German
CapgeminiIasi, RO As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of...Show moreLast updated: 30+ days ago
Travel Customer Support with Italian – Iasi
ConcentrixROU Iasi, 1 Palat Street Experience the power of a game-changing career.Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future.
We help well-known brands — the on...Show moreLast updated: 16 days ago
Lead Generation Specialist
RM Staffing B.V.Iasi, IS, RO Market Research & Client Targeting.Conduct targeted research to identify potential clients globally.Use LinkedIn, CRM tools, and public databases to build lists of qualified prospects.Understan...Show moreLast updated: 3 days ago
Java Architect with German
NTTIasi, Romania We don't have the fame, but we've got the flame.We are a distributed group of specialists within NTT DATA Romania, who make the best out of JVM-based technologies, creativity and business solutions...Show moreLast updated: 16 days ago
Lucrator pe tura de noapte cu jumatate de norma in aeroport (gn)
Gi Group Deutschland GmbHIasi, Rumänien Lucrator pe tura de noapte cu jumatate de norma in aeroport (gn).Gi Group Germania va ofera locuri de munca in Germania cu acordarea serviciilor complete si cazarei la necesititate.Scanati pachete ...Show moreLast updated: 30+ days ago
Senior Ethical Hacker
CompuGroup MedicalIasi At CGM, the leading provider of software solutions in the healthcare sector, we are looking for a Senior Ethical Hacker (m / f / d) to join our growing cybersecurity team.
We believe in innovation, team...Show moreLast updated: 11 days ago