Jobs in Zalu

Qodea is Europe’s leading Google Cloud specialist consultancy. We're a team that’s energised by innovation and delivering exceptional results for our clients. We deliver cutting edge solutions across data & analytics, AI, cloud infrastructure or security that drive digital transformation and enable our customers to scale, modernise and thrive.

In joining Qodea, you’ll work alongside specialists in their field and would have access to mentoring, industry-recognised training and certifications, and personalised development plans to support your career growth.

We’re always looking for motivated and energetic people who are eager to learn and grow, so if you want to supercharge your career, join Qodea!

What you’ll do :

• Responsible for creating and maintaining the knowledge materials for the scope of the team, regarding delivery on MSP customers.
• Act as an escalation point for support teams when managing requests and incidents from MSP customers.
• Act as a trusted advisor to customers, developing a deep understanding of their technical challenges and leveraging GCP technologies, patterns and practices to address them effectively.
• Work closely with the delivery teams, Google, and customer engineering teams to :
• Understand and use repeatable and consistent technology stacks across our customer projects.
• Help document and implement managed service processes that are aligned with a project's technology stack, and customer requirements.
• Help to identify areas for service improvement (tools, processes, internal KPIs) across the teams, to provide a consistent and integrated MSP experience for our customers.
• Follow & improve if applicable the best practices, processes and procedures relevant to  the team’s activity.
• Ability and willingness to upskill and mentor colleagues, in order to ensure  a smooth delivery  across teams.
• Maintain an awareness of emerging technologies. Propose new technologies for the team to consider.
• Possibility to represent Qodea in the relationship with Google or customers. Availability for potential customer visits based on the needs.
• Handle customer escalations and facilitate any patches or fixes as needed to resolve any issues relating to their data platform.
• Investigate issues in and maintain data models to support analytics and reporting
• Monitor and maintain data infrastructure to ensure availability, correctness and performance
• Perform regular checks to ensure data pipelines and ML models are working correctly.
• You’ll collaborate with the customer on a quarterly basis to ensure all requirements continue to be met.
• Scope and plan implementation of any customer changes / requirements
• Maintain automated data pipelines to support data ingestion, ETL, and storage

Requirements

What you’ll bring :

How you’ll grow

Benefits

Diversity and Inclusion Statement

At Qodea, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all. If you feel we can improve in any way, please reach out to our careers team via email at [email protected] or connect with us on LinkedIn via our Qodea Company Page .